Help Desk Specialist

True Environmental is a national engineering firm seeking a proactive and customer-focused Help Desk Specialist to provide first-line technical support to our diverse, nationwide team. Thisentry-level role is ideal for an individual eager to grow within IT, offering hands-onexperience and professional development opportunities in a supportive environment. TheHelp Desk Specialist I will manage incoming support requests, troubleshoot technicalissues, and ensure a seamless, productive experience for all employees across our variouslocations. Support will be provided both in person, and remotely through phone, email, andVPN.Key Responsibilities:• User Support: Deliver responsive, first-line support for employees, addressing andresolving technical issues to meet satisfaction and productivity goals.• Troubleshooting: Diagnose and resolve hardware, software, and network issues.Escalate complex problems when needed.• System Setup and Maintenance: Assist with configuring and deploying newworkstations, including OS installations and peripheral setup, ensuring standardsand company protocols are followed.• Documentation: Maintain accurate records of issues, resolutions, and proceduresin the IT knowledge base and help desk tracking software.• Remote Support: Provide support for offsite and traveling employees throughremote access tools, ensuring accessibility and functionality.• Inventory Management: Track and manage IT assets, updating equipment logs andmaintaining accurate inventory records.• User Access Management: Assist with account setup, password resets, andpermissions, adhering to security protocols and company policies.• Customer Service: Communicate effectively with end-users across all levels,fostering a positive support experience with a focus on professionalism andproficiency.Minimum Qualifications• Associate's or Bachelor's degree in Information Technology, Computer Science, orrelated discipline, or equivalent experience. (2 years of professional experience equates to Associate's, 4 years equates to Bachelor's.)• Proficiency with Windows-based systems and familiarity with macOS.• Must be able to provide support at our Florham Park, NJ office, with occasionaltravel to other offices as needed.• Strong understanding of network fundamentals (TCPIP, LANWAN) and experiencetroubleshooting network-related issues.• Experience with Active Directory, Microsoft 365, and standard office softwareapplications.• Knowledge of remote support tools, including VPN, Teams, and Zoom.• Basic understanding of virtualization technologies (e.g., VMware, Hyper-V) andendpoint protection.• Knowledge of inventory tracking and IT asset management best practices.Preferred Qualifications• Strong troubleshooting and problem-solving skills with attention to detail.• Excellent written and verbal communication skills, able to deliver exceptionalcustomer service.• Ability to manage time effectively, prioritize tasks, and work under pressure.• Team-oriented, with a willingness to learn and support colleagues as needed.• Eagerness to stay updated on emerging technologies and IT trends.Work Environment and Additional Requirements:• CompTIA A+ or Network+ certification is preferred.• Flexibility to work occasional evenings or weekends and to serve as "CriticalPersonnel" during emergencies.What We Offer• Competitive salary and benefits package.• Opportunities for professional development and IT certifications.• A collaborative and supportive work environment.• Clear career advancement pathways within our growing national firm.

Created: 2024-10-27