Remote: SNOW Project Manager Catalogue

Position: SNOW Project Manager Catalogue Location - Mclean, VAPlano, TX (Remote)Duration: 6+ MonthRole OverviewService Management Project Manager, a self-driven individual who would be accountable for managing & driving end-to-end ITSM programs (constituted of multiple projects). Examples of projects could be e.g. to implement various ITIL® processes utilizing tools like ServiceNow® etc., service catalog transformation, drive automation across IT services & respective technical processes etc.Job Description:Collaborating with stakeholders to assess project requirements, review strategies, Drive decision, implementation, and governance.Managing several keystrategic projects at any given point in time preferably for ITSMStakeholder Management (internal client) up to the Director VP career stage while ensuring high levels of client satisfaction.Handling commercial acumen i.e. Estimation, Budgeting, Earned Value Analysis, Maintaining GM & OIMaintaining strong business communication, presentation, and conflict managementMaintaining and delivering quality metrics, burn down charts, progress, and status reporting at Portfolio LevelManaging relationships & status reporting within the organization, with clients & applicable third partiesManaging internal and external dependencies for the projectsCreate and track a plan to deliver the program goals, including the technical implementation plan.Manage dependencies across platform and technology teams to deliver transparency and visibility for key deliverables.Scope (requirements) backlog management, quality management and risks and issues managementCreate & manage end-to-end program plans.Accountable for end-to-end delivery of overall projectAccountable & lead to deliver agreed solutions with agreed quality.Desired SkillsRequirements:Graduate (minimum), MBA (ITOperations) is preferred.8-10 years of minimum project management experience in ITITIL® or ITSM certifications preferred. PMP certification is desirable.Exposure to Service Management tools like ServiceNow, Summit, Cherwell, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow® or Summit is preferred)

Created: 2024-10-27