BI Specialist - Genesys Platform

IRIS direct end client which is one of the Fortune 500 company and an international life insurance and financial services firm is urgently looking to hire BI Specialist - Genesys Platform - Newark, NJ (Hybrid). This is a Contract to Hire Role opportunity.BI Specialist - Genesys PlatformNewark, NJ - Hybrid 3 days office & 2 days work from homeJob Description: Responsibilities:BI developerData Analyst needed to work with Genesys IVR developers to understand how they are tracking the customer journey in the IVR flow to ensure the necessary data points are tracked in the appropriate parts of the flow to ensure that we can later extract the data to understand if the IVR is providing an efficient experience to the caller. If not, candidate needs to be able to identify improvement opportunities, bottle necks, etc to guide the Genesys IVR dev teams on what enhancements are needed.Candidate should experience in all common contact center processes, KPIs and metrics and be familiar with telephony systems. Should also have working knowledge of BIAnalytics tools (PowerBITableau) for creation of dashboards, reports, etc. in order to be able to clearly socialize analysis. Workforce management experience a plus.Looking forward to hear from you...!!!Best Regards,Bharat Sharma Sr. Talent Acquisition - ExecutiveIris Software200 Metroplex Drive, Suite #300Edison, NJ 08817

Created: 2024-10-27