Technical Support Analyst (Level II)

In this role you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote accessSupport the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives.Management andor troubleshooting of the following technologies:Azure CloudMicrosoft Windows ServerRemote Desktop Services (Multi-Server Farm w Secure Gateway)Active Directory and Group PolicyMicrosoft Exchange andor Office 365 Exchange OnlineRemote Access VPNs8x8 Phone systemMobile devices (Apple and Samsung)Intune (Autopilot)Qualifications:5 years of Desktop Technical Support or related experience.Provides support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction.Experience with any of the following: ConnectWise, Solarwinds, CiscoNetworking Infrastructure including WIFI (WAPS), Firewalls, Switches, VPN, SDWANGood understanding of Active Directory: usersgroups and Office 365 Administration.PCWorkstation migration and setupExperience with Office 365 and Microsoft's SoftwareApplications.Windows Server and workstation and MACS knowledge.Knowledge of networking fundamentals (TCPIP, subnetting, routing) and essential server administration (Active Directory usergroup management, Exchange mailbox creation)Ability to troubleshoot and configure hardware such as printers, laptops, etc.Good understanding of firewalls to get clients remotely connected with VPN.Experience working with and providing support utilizing Remote Management Tools.

Created: 2024-10-27