Senior IT Support Specialist

Senior IT Support SpecialistOur client is a large employer located in York, South Carolina and are looking for a senior support specialist on a 6 month contract-to-hire (C2H) basis. The job is fully onsite.Your responsibilities will include:Process Optimization: Identifies the most effective and efficient methods to complete tasks, prioritizing continuous improvement and streamlining workflows.Access Management: Controls access to services by applying appropriate processes and tools, ensuring the granting of rights to authorized users while denying access to unauthorized individuals, in alignment with policies.IT Operational Support: Conducts the ongoing procedures and activities necessary to manage and maintain IT services, ensuring they meet agreed-upon service levels.Knowledge Management: Makes relevant insights, ideas, experiences, and information available at the right time and place, using proper tools and processes to support informed decision-making.Problem Management: Manages the lifecycle of all problems through the application of processes and tools, proactively preventing the recurrence of incidents to reduce their impact on the organization.Request Fulfillment: Oversees the entire lifecycle of a service request with professionalism and efficiency, utilizing the necessary processes and tools to ensure customer satisfaction.Service Asset and Configuration Management: Manages service assets and configuration items by maintaining accurate, documented records that support other service management processes.Service Level Management: Ensures the quality of delivered services meets agreed-upon levels, using required processes and tools to maintain and improve customer satisfaction.System Change Management: Oversees the lifecycle of all system changes, employing processes and tools that enable beneficial changes with minimal disruption to IT services.Troubleshooting: Diagnoses and resolves customer issues by adhering to departmental standards, ensuring customer expectations are met.You will need:A strong background in Active Directory administration and support.Experience in Cisco technologies with CCNA or CCNP certification, or equivalent relevant work experience is preferred.A solid foundation in enterprise-level IT support and troubleshooting.Hands-on experience in VMWare virtualization technologies is preferred.A working knowledge of cloud platforms and services is strongly preferred, with experience in platforms such as AWS, Azure, or Google pensation$30 - $50 per hour6 month contract-to-hireApply below!

Created: 2024-10-27