Digital Apps Specialist

Responsibilities:Provide hands-on support for existing environments to include performance of the following related tasks: software installation, patch installation, upgrades, query writing, configuration, security, system monitoring and tuning, disaster recovery planning, and release deployments.Provide 24x7 support of production Internet applications on a rotating basis.Point of escalation for application support to diagnose and resolve complex customer issues in accessing the Portal and Web Services environments.Drive Incident crisis technical bridges andor management bridges, as required and leverages experience and organizational knowledge to reduce MTTR.Work with Change Management Release Managers to review proposed change events for production.Participate in all Production Support activities during incidents and outages. Hands-on technical resource capable of resolving all technical issues within lower and upper environments and making recommendations for performance and capacity improvements.Document install-defects and assign severity to the problems that occurred. After fallback, perform postmortem to identify root cause analysis (RCA).Participate in internal and external audits, as required by management.Work closely with Engineering to ensure all relevant KPI's are implemented within the monitoring framework.Escalate issues to the technology, operations, andor vendor(s) where appropriate.Ensure databaseapplication controls and procedures remain compliant with Corporate IT risk.Support Disaster Recovery tests and live recovery for all production environments.

Created: 2024-10-27