Part Time Seasonal Sales Coordinator

Seasonal (Seasonal) Palisades Tahoe We share the spirit of these legendary mountains with the world. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Job Summary: The Seasonal Sales Coordinator is pivotal in supporting the Sales Team's efforts. This role involves comprehensive pre-visit planning, on-site coordination, and ensuring exceptional service delivery for Groups at Palisades Tahoe. You will assist sales managers with customer relationships and account management using the department CRM, support systems and reporting, and greet and meet clients while on property. Additionally, you will offer administrative support to the sales director and managers. Applicants must be at least 18 years of age. The base hourly pay range below represents the low and high end of the Palisades Tahoe Resort, LLC's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Palisades Tahoe Resort, LLC's total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits. Base hourly pay range: $18.68 - $24.28 per hour Essential Job Responsibilities/Duties/Tasks: System Administration: Demonstrate proficiency in Salesforce/Amadeus, ensuring accurate monthly sales reconciliation across systems such as Inntopia. Generate detailed weekly sales reports, manage bookings, and meticulously log all calls and emails in Salesforce. Wedding and Conference Sales Support: Provide dedicated support to sales team by responding to leads, conducting site tours, managing client relationships, and monitoring trends. Day Group Preparation: Coordinate and prepare day groups for their visits through email and phone communication, ensuring all details are meticulously handled. Group Ambassador: Warmly greet day group customers upon arrival and serve as the group ambassador, ensuring a memorable and positive experience at Palisades Tahoe. Order Processing: Prepare lift tickets, rental, and ski school orders accurately through RTP, ensuring all details are correctly managed. Deliver tickets as needed. Guest Service Excellence: Provide exceptional assistance to guests regarding the purchase process. Quickly troubleshoot ecommerce issues to deliver effective solutions for both guests and clients. Product Testing: Aid the sales team in verifying the accuracy of products on the ecommerce site. Thoroughly troubleshoot the entire purchase path, ensuring seamless product usage. Interdepartmental Collaboration: Collaborate effectively with various internal departments, including Ski School, Rentals, F&B, Events, Conference Planning, Front Desk, F&B, Call Center Reservations, Marketing, and Sales, to deliver outstanding results for clients. Professional Representation: Represent Palisades Tahoe with enthusiasm and professionalism, embodying the company's values and culture. Departmental Communication: Inform relevant departments of group needs through weekly resort-wide emails, ensuring smooth operations and exceptional service. Upselling and Service Elevation: Proactively upsell services to maximize revenue while delivering top-notch customer service that enhances the guest experience. Liaison Duties: Act as a liaison between group leaders and resort departments, ensuring clear communication and coordinated efforts. Cross-Departmental Assistance: Provide support in various departments during peak seasons or as needed to ensure smooth resort operations. Referral Management: Acquire in-depth knowledge of all departmental lines of business and appropriately refer potential sales leads to sales managers. Additional Duties: Perform other duties as assigned to support the overall success of the sales team and resort operations. Competencies and Job Requirements: Required: Effective communication skills, oral & written Strong sense of customer service & safety awareness Able to understand and follow verbal and written instructions Have a neat & clean appearance in compliance with the company grooming standards Punctual, able to report at scheduled start time Work well as part of a team Excellent time management skills Fun, approachable, and enthusiastic demeanor Basic understanding of ski/snowboard resort industry Preferred: Salesforce Inntopia Education and Experience: Required: Bachelor's Degree (preferred) High School Diploma or GED (required) One to three months related experience and/or training; or equivalent combination of education and experience Valid Driver's License & clean driving record Proficient with Microsoft Outlook, Word, and Excel Basic understanding of the ski/snowboard resort industry Ability to ski or snowboard at an intermediate level or above. Familiar with Palisades Tahoe and the Ski Industry Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, talk, see, and hear, and occasionally ski or snowboard. Sits for extended periods of time at a computer station or work desk; stands and walks regularly throughout the day; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions and the ability to adjust focus. Working Conditions: Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to outside weather conditions. Hazardous Materials/Noise: The noise level in the work place is usually moderate. Equipment Used in Job: General office equipment For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our /social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S+, and women communities within our workforce.

Created: 2024-10-26