Technical Account Manager

Job Type Full-time Description Looking for something BETTER? So were we! That's why TrueScripts was created. But "better" didn't stop there. That's why we're now looking for YOU! What We're About... If you are an "A Player" looking for a new challenge, a fulfilling career, and a family-based values company, we welcome the opportunity to meet with you. TrueScripts is a Prescription Benefits Management (PBM) company. We manage prescription plans for self-insured businesses. A potential candidate's values must match our TrueScripts business core values of Integrity, Respect, Innovation, and Service an inherent trait to always provide a high level of Service. This match in value systems is critical for our team's chemistry and continued success. Our culture is positive, and our people possess a 'can do, proactive attitude - staying out in front of the curve so that we can best advise our clients of the ever-changing world in prescription management. Honesty and transparency are the foundation that we build upon. What sets us apart from our competitors is the programs that we bring, the education that we provide, and the utmost respect for clients and their members to assist them when and where needed. Our team members enjoy: Robust benefits and a strong salary ESOP - Team Member Owned Dream Manager Program (yes, it's a real thing!) A cohesive, family-based culture Charitable contributions Paid Volunteer Time Lots of celebrations! Ok, enough about us. Here's what we need from you: What you'll do In a few words The Technical Account Manager (TAM) at TrueScripts is responsible for building and maintaining relationships with various partners with whom TrueScripts exchanges data. The TAM will coordinate and develop data exchange specifications, updates our Master Data with details regarding data exchanges, and facilitates daily remediation as data exchange issues occur. The fundamentals for the job Roles and Responsibilities: • Current TPA, Broker and 3rd Party Vendor Accounts: o Work strategically with the team (including account management, clinical, and data analytics) for client satisfaction and service delivery. o Act as contact via telephone and email for client to resolve any questions/issues on an on-going basis. o Collaborating with internal teams including account management, clinical, member care, business analyst, data analytics, and business development with existing and new data exchanges o Coordinate and participate in client meetings such as introductory, kick-off, maintenance and closing meeting. o Be proficient in CRM and all aspects of proprietary software used for claims adjudication. o Provide reporting as needed to client/broker/TPA o Prepare and provide reporting as needed to client/broker/TPA • New TPA, Broker and 3rd Party Vendor Accounts: o Ensure CRM data input is accurate and complete and make suggestions/recommendations for additional data points to capture using CRM or other reporting databases o Coordinate aspects of new account meetings including document preparation and reporting o Prepare client support documents as needed. o Execute on-boarding process involving of TPA, Broker and 3rd Party Vendor Accounts. o Review data exchange specifications suggested by a partner and have a solid understanding of TrueScripts Standard Specifications for comparisons. Be versed to recommend the TrueScripts standards where possible or applicable. Requirements What you're made of The bold requirements Communication Skills: • Must be articulate and able to work directly with senior management as a high-level expert • Ability to communicate technical information to non-technical people • Communication, both written and verbal, must be clear, concise, and easily understood by multiple levels within the organization • Ability to ask questions or provide answer under pressure • Ability to multi-task and prioritize in an ever-changing environment • Ability to work in an open team environment and be a team player with all levels of staff and management is required • Ability to Project Manage multiple projects at one time • Ability to Coordinate resources on data integration initiatives Qualifications Education: Associate degree with 2+ years' proven experience as an Account Manager, Data Analyst or Project Manager. Educational background should have a focus on data analytics, and/or business management. Experience/Knowledge: • Capable of interfacing with TrueScripts clients provide solutions to problems. • Must be proficient in all Microsoft Office Products. • Need to be flexible and work as a team player. • Demonstrates strong attention to detail. • Ability to prioritize and have good organizational skills. • Ability to perform multiple tasks at one time. • Ability to communicate and work under stress effectively while always maintaining confidentiality. • Need to be self-motivated and work with little supervision. • Need to be adaptable and have different responsibilities given periodically. Licenses and Certification Requirements: None Required Physical Demands: While performing the duties of this job, the employee is frequently required to sit, use hands and fingers and to type for up to eight hours in a workday. Employee is required to stand and/or walk for short periods of time. The noise level in the work environment is usually moderate.

Created: 2024-10-25