Desktop Support Specialist

Required Skills:• 5+ years of Desktop Technical Support or related experience.• Provides support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction.• Good understanding Office 365 Administration and support.• Experience with Office 365 and Microsoft's SoftwareApplications.• Ability to troubleshoot and configure hardware such as printers, laptops, etc.• Confident and comfortable with client facing activity• Management andor troubleshooting of the following technologies:SolarwindsKaseya RMMHardware Support:HeadsetsDocksMonitorsetc.O365 Administration and support:User Management (Entra ID)Exchange ManagementIntune Device Management (AutoPilotLost ModeEtc.)Windows 10 and 11 Support:Basic - Advanced troubleshootingDriversOS Corruption, etc.Mobile Device Support:iOS troubleshootingHardware troubleshootingVerizonT-Mobile PortalAdditional Skills: Patch ManagementPowerShell8x8 Phone SystemAzure Cloud ResourcesFilesVPNo Certifications such as CompTIA A+, Microsoft Certifications, Cisco Certifications, etc.o Experience with LANWAN, Routers, WIFI (WAPS), Firewalls, Switches, VPN, SDWAN, Access Points, Citrix, VoIP, etc.

Created: 2024-10-25