Sr. Business Analyst (GainSight)

Job Role: Sr. Business Analyst (GainSight)Location: Hybrid - Mountain View SunnyvaleSFO, CA (Tues-Thur Required)Duration: 12 months contractJob Description: You will be responsible for the configuration, modification, implementation, testing and support of GainSight. You will work closely with the regional business process owners, Product Owner and Engineering team to understand the business needs to provide new capabilities and functionality, resolve issues and ensure standards and procedures are followed and maintained.Requirements and Specific KnowledgeSkills:Be the Tier 2 support for all aspects of Gainsight.Work with business users to resolve system issues within agreed-to service level agreements (SLAs)Prepare and maintain the documentation for configurations, customizations, and processes.Assist with major patch releases and code changes to the production environment including regression and user acceptance testingProficient in implementing systems changes in Gainsight including Creating New Objects and Fields, Building Rule Automations, Configuring CompanyRelationship Page Layouts, Configuring Integrations, Configuring CTAsPlaybooksSuccess Plans, Managing Permission Sets, Timeline Configurations etc.Implement and manage regional new features and enhancements by working closely with Product owner, Engineering, and vendor to ensure Gainsight meets business objectives.Basic Qualifications:5+ years of experience in GS implementation and providing support and experience of configuring Gainsight based on business requirements. OR3 years of experience with GS certification SFDC administration.Preferred Qualifications:BABS degreeGainsight certified administratorExperience supporting Global Sales and support teams.Experience in gathering business requirements and leading unit testing.Solid understanding of technical aspects of Gainsight.Excellent communication, teamwork, multitasking, problem solving and collaboration skills.SFDC andor Dynamics CRMs experience.Support business process experience.Suggested SkillConfigurationModificationImplementation, testing and supportAbout Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of "human connection," defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation.California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act ("CPRA") effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws. The Starting pay rate is $70hr W2 and negotiable.

Created: 2024-10-25