IT Services Specialist III Resource & Information ...

Salary: $41,877.00 - $53,434.00 AnnuallyLocation : Richland County, SCJob Type: FTE - Full-TimeJob Number: 018094Agency: Department of CorrectionsDivision: Resource & Information ManagementOpening Date: 10/22/2024Closing Date: 11/5/2024 11:59 PM EasternClass Code:: AM62Position Number:: 018094Normal Work Schedule:: OtherPay Band: Band 5Hiring Range - Min.: $41,877.00Hiring Range - Max.: $53,434.00Opening Date: 10/22/2024EEO Statement: Equal Opportunity EmployerAgency Specific Application Procedures:: This position is recruited through SCDC careers site only, You must apply online via South Carolina Department of Corrections Career website: to be considered as an applicant for this position.Questions regarding the application process, this job posting or any other postings with the SCDC should be directed to: Recruiting and Employment Services (803) Work Schedule (Other):: Work Time: Monday-Friday (8:30AM - 4:30PM) Hours/Week: 37.50 hrs.Shift/Work Schedule: 02Veteran Preference Statement: South Carolina is making our Veterans a priority for employment in state agencies and institutions.Job Responsibilities Under limited supervision, provides first level problem determination and support to users of SCDC automated systems/telecommunications statewide. Provide first level support and help desk services for users of SCDC mainframe systems, PC network, and telecommunications to include serving as the central point of contact for all passwords, user I.D, and access questions and problems. IT and telecommunications hardware/exchanges/repairs to include: printer, card scanners, telephones, cell phones, digital cameras, etc. Conducts precursory evaluation of IT equipment. Repairs equipment if possible. Determines if equipment needs parts or further repair from vendor. Salvages equipment if necessary. Support end users to ensure proper use of data phones, VPN, DUO tokens etc. Must stay current with ever changing technology to provide this support. Support video conferencing equipment, multi-function printers/copiers and emerging technologies. Serve as back-up to other help desk staff members in the performance of their duties and continue cross-training so all members will be able to assist with all help desk duties. Assist with documenting help desk procedures and ensuring latest processes are documented in the help desk guide. Assist in maintaining proper IT equipment and telecommunications equipment Inventories. Resume recommended when applying for this position. Questions regarding the application process, this job posting or any other postings with the SCDC should be directed to:Recruiting and Employment Services(803) Minimum and Additional Requirements State of South Carolina Minimum Requirements:A high school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems. An associate degree or a bachelor degree in a related field may be substituted for the required work experience.SCDC Minimum Requirements: (Or an acceptable equivalency as approved by the Division of State Human Resources).Associate's degree or a Bachelor's degree in a related field may be substituted for the required work experience.Ability to communicate clearly both orally and in written form.Ability to work with others in a technical environment providing first level problem determination to users of SCDC on-line systems statewide. Additional Comments The South Carolina Department of Corrections is committed to providing equal opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information. Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. Benefits for State EmployeesThe state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance BenefitsEligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement BenefitsState employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace BenefitsState employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.01 Are you currently an employee of the South Carolina Department of Corrections? Yes No 02 If yes, how long have you been in your current position? (N/A if no) 03 For background check purposes, please give your full date of birth in MM/DD/YY format. 04 How would you describe your level of education? High School Diploma or GED Some College Associates Degree Bachelor's Degree Masters Degree Doctorate None of the Above 05 How many years of professional experience do you have with automated systems, microcomputers, minicomputers, data communications hardware and software? Less than a year. 1 year, less than 2. 2 years, less than 3. 3 years, less than 4. 4 years, less than 5. 5 years, less than 6. 6 years, less than 7. 7 years, less than 8. 8 years, less than 9. 9 years, less than 10. 10 or more years. None. 06 How much professional experience do you have working at a Help desk? Less than a year. 1 year, less than 2. 2 years, less than 3. 3 years, less than 4. 4 years, less than 5. 5 years, less than 6. 6 years, less than 7. 7 years, less than 8. 8 years, less than 9. 9 years, less than 10. 10 or more years. None. 07 Tell us about your customer service experience and skills? Required Question

Created: 2024-10-24