Service Desk Consultant

A ServiceDesk Support job is available with our client a global private equity firm. This is an on-site role, located in NYC. This is a consulting assignment with a potential conversion to hire.Responsibilities:Responding to client support incidents and requests.Contacting clients to find out the nature of the problem and data gathering.Troubleshooting hardware and software stalling and maintaining hardware and computer peripherals.Resolving networking and connection issues on all devices.Keep all support tickets up to date and well documented.Providing training in computer operation and management for a better experience.Image laptops and set up new hiresAsset management and tracking of devices and peripherals.Troubleshoot Mac OSX, iOS, Windows 10 and Microsoft O365Qualifications:3+ years' experience providing technical support in the financial sector.Experience in troubleshooting Office 365 suite, Zoom, Windows 10, Mac OSX, iOS, Bloomberg and other financial applications. (Finance is a plus, not mandatory)Strong analytical, problem solving, and organizational skills.Willingness to take initiative and to follow through on projects; ability to work with little direction.Knowledge of network technologies involving Local Area Networks, Home Networks, and VPNs. Assist users with Level 1 Citrix issuesAbility to meet tight deadlines and work well under pressure.Excellent interpersonal skills with an ability to interact with personnel at all levels.

Created: 2024-10-24