Account Manager

Job Description Sterling Lighting is a small business specializing in the manufacturing and distribution of outdoor lighting fixtures and accessories used in landscape and architectural lighting designs. Our Purpose is to elevate outdoor lighting professionals. We love to see small businesses succeed, we build products that help our customers to build a successful Landscape Lighting business. At Sterling Lighting, we desire to build a team of collaborative individuals that work together toward our common goal that serves our purpose to elevate outdoor lighting professionals. Sharing a purpose and core values helps make Sterling Lighting a great company; we take care of our people, take care of our products and take care of our profits in the order. Mission/Purpose: An account manager's focus is on account development, customer care, and lead conversion. Account managers are responsible for monitoring and improving an account's YOY growth and converting leads. In order to achieve this we use consistent and scheduled contacts with all accounts managed through our CRM which requires detailed database entry, daily outbound phone call tasks, emails, handwritten notes, and continued interactions with leads and customers. Requirements OUTCOMES: Complete all initial training and continual personal development. YOY Individual Account growth. Completion of all Follow Up sequences, including phone calls, emails, etc. Complete and accurate data entry Implementation of scripts and proper closing techniques Managing and maintaining the daily requirements of our Diagramming & Rendering program customer communications Maintaining positive and helpful dialogue with customers and leads resulting in positive customer service reviews COMPETENCIES: Desirable: Experience with CRM, phone calls, customer service, ticket email system, B2B sales. Enjoys talking (especially on phone calls) Enjoys task completion Motivated by closing the sale Enjoys cultivating professional relationships Strengths in team communication Enjoys detailed documentation Seeks out problems and solves them Enjoys a competitive environment Thrives in a structured setting Enjoys being on time, prepared, and organized on a daily basis Benefits 401K 401K Matching Health Insurance Dental Insurance Vision Insurance STD/LTD/Life Paid Vacation

Created: 2024-10-24