IT Senior Analyst, OTC

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talented team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels inspired, invested, cared for, valued, and have a strong sense of belonging. Duties The IT Senior Analyst, OTC leads regional or local projects, solutions and/or processes of medium-to-high complexity within the Order-to-Cash function. Participates actively on committees representing inter/intra IT organizations. Identifies, quantifies and prioritizes solutions to address business and technical issues; influences and negotiates to achieve business strategy and deliver results to internal/external partners; and functions as leader and subject matter expert in one or more of the following capacities: functional, technical, and/or project management. Researches and validates innovative solutions (both external and internal), leveraging best practices for quality and process efficiencies. In addition, this role leads assignments and/or maintains systems of medium to large complexity, with responsibilities that include: requirements definition, solution design, configuration, test execution/coordination, solution implementation, and support. Principal Duties and Responsibilities: acquire and maintain an in-depth understanding of current business processes, data architecture, applications and technical infrastructure; meet regularly with business partners to understand and document business processes & new business initiatives; collaborate with business partners to identify opportunities for business process improvements; assist business partners with getting value from existing systems solutions; manage small projects and enhancements as needed following established IT PMO processes; supervise consultant/contractor activities as needed; align work with all appropriate regulatory, compliance and quality assurance processes; proactively enforce worldwide and local security policies to ensure IT information assets are protected; consistently apply the concepts of appropriate standard methodologies and best practices; lead business requirements sessions for new project initiatives and deliver formal documents for review and approval; perform fit/gap analysis of business requirements and current or targeted solutions capabilities; develop functional design specifications; collaborate with developers to convert functional designs specifications into technical design specifications; facilitate/Participate in user acceptance test events; ensure that appropriate project and system documentation is completed and stored as required; facilitate promotion of system changes by following approved change control processes; troubleshoot data and application problems, perform root cause analysis, and resolve customer issues in a timely manner; serve as the key analyst for software applications used by the business and be the primary point of contact for support issues; interface with suppliers and vendors as needed to evaluate software, hardware or services and make recommendations. Requirements - Education and Experience Requires a Bachelor's degree in Computer Science, Business Information Systems or related. Must have 5 years of experience working as a Systems Analyst. Must have 5 years of experience with the following: fundamental Order-to-Cash business processes; Order Management (Standard Order, Credit Memos, Debit Memos, Return Orders, Cash Sale, Free of Charge); Pricing (List Price, Discounts, Freight Pricing, Rebates and Taxes); Available to Promise (Availability Check, Product Allocation, Stock Availability); Billing (Order Related Billing, Delivery Related Billing, Consolidated Billing); Service and Repairs (In-house repairs, Depot Repairs, Quotations, Contracts and Recall); SAP Order-to-Cash functional experience required; Configuration of Organizational Structure (Sales and Distribution Perspective); Configuration of Document types; Configuration of Item Categories; Configuration of Schedule line Categories; Configuration of ATP (Available to Promise); Configuration of Pricing procedure and components; Configuration of Copy Controls; Configuration of Billing types; Configuration of Delivery types. Travel Expectations Up to 10% of domestic travel required. Telecommuting work arrangement permitted: position may work in various unanticipated locations throughout the U.S. Remote work permitted up to 5 days per week throughout the U.S. Work Location: Zimmer, Inc., 56 E Bell Drive, Warsaw, IN 46582 EOE/M/F/Vet/Disability

Created: 2024-10-23