Field Service Engineer
TIRO LLC - southfield, MI
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Service Engineer Department: Installation & Paid Services Position Reports To: Service Manager FLSA Status: Hourly, Non-exempt Percent of Travel Required: up to 100% Position Overview The Service Engineer is responsible for providing installation, commissioning, start-up support, maintenance, and repair of Company products and machines at various customer locations. The Service Engineer is also responsible for monitoring service calls, maintaining the appropriate reports and documentation, suggesting spare parts and modifications for the equipment and conducting customer training, in addition to providing training and support to other service personnel. This position has significant customer interaction, requiring dedication and professionalism. Primary Functions & Responsibilities Perform any preventative maintenance as requested by the customer to ensure optimum operation and a minimum down time of machines and equipment Provide technical support and customer training Perform emergency service at the customers' locations as needed to ensure the full functionality of Company equipment. Provide on-call technical phone support and response to equipment and customer issues Provide required service documentation and daily/weekly service reports relating to all functions performed Provide support and basic training to other Service Engineers in the department Gather information at customer sites regarding process and quality concerns which can be used to come up with new technologies or solutions to create new business opportunities Promote Company and its products, processes and values Other duties as assigned Knowledge, Skills and Abilities Ability and willingness to learn Company project processes and understanding of automation and industrial washer components, their functionality and operation Ability to diagnose and repair problems independently Ability to read mechanical, electrical and pneumatic drawings Ability to read and understand PLC software and implement updates is required (Siemens, Allen Bradley, Mitsubishi) A strong technical aptitude and ability to trouble shoot issues and recommend solutions Beyond general industrial machine knowledge position requires specialization in either mechanical or controls/robotics Excellent work ethic and the ability to work independently and with little supervision Highly developed organizational, oral and written communication skills Special Position Requirements Frequent domestic and international travel as required by the customer; must be able to travel, and maintain the ability to travel to customers as required. Ability to work at customers' locations in North America, must be able to enter Canada and Mexico Ability to travel on short notice even on weekends and holidays Ability to be available and on-call 24 hours per day Ability to interact professionally with customers and suppliers at all levels; ability to handle difficult situations and de-escalate situations as needed Minimum Qualifications
Created: 2024-10-23