Field Service Engineer / Field Service Applications ...

Overview Department Technical Services Title Field Service Engineer / Field Service Application Engineer Reports To Field Service Manager FLSA Exempt Key Interfaces External Customers Objective The Field Service/Applications Engineer assists customers with the installation, Mechatronics call center Mechatronics Application support Sales application and problem solving of variable speed drives, servo drives and electro mechanical products. Customer assistance consists of phone support through the ACD system as well as on-site support. Qualifications Education Bachelor degree required in Electrical, Mechatronics, Robotics or Mechanical Experience ï‚· 3+ years' experience in Field Service or Application Service Engineering. ï‚· Mechatronic (Mechanic/Electric/Software) ï‚· Familiar with wiring diagrams and troubleshooting customer wiring ï‚· Travelling up to 75% + ï‚· IEC (Ladder, Structure text, Function block diagram) - preferred ï‚· HMI programming - preferred Lenze Americas Job Description ï‚· Fieldbus (Ethercat, CAN, Ethernet-IP, RS232/485) - preferred Skills ï‚· Creative troubleshooting skills ï‚· Multitasking ability ï‚· Team player ï‚· Like to be challenged ï‚· Self-motivated ï‚· Willing to self-study ï‚· Hands on experience ï‚· Ability to maintain a professional working relationship with external customers and co-workers ï‚· Stress and pressure resistant, as well as a quick learner and ï‚· Obtain the ability to develop and maintain constructive working relationships within and outside of the company ï‚· Excellent oral and written communication skills ï‚· Excellent ability to manage time and multiple projects in deadline-oriented environment ï‚· Detail oriented, can follow procedures consistently in a high change environment ï‚· Flexible, proactive, can-do attitude and team-oriented work style. ï‚· Self-initiating, works effectively with little or no supervision Computer Solid understanding of computer basics (Windows, Excel, Word, Outlook) Values ï‚· Respect - Demonstrates a sense of worth for another person, personal quality or ability ï‚· Integrity - Upholds a high standard of character and ethical behavior, and acts consistently according to those beliefs. ï‚· Community - Considers issues affecting society and actively contributes to the greater community. ï‚· Performance - Obtains a clear understanding of individual responsibilities, then takes action to achieve expected results. ï‚· Innovation - Recognizes embraces and contributes to positive creative change. Responsibilities ï‚· Provide customer phone support logged in through the ACD system at assigned times working with the application of electronic motor speed controls, gear motors, mechanical brakes and clutches used in high automation machines. ï‚· Travel to customer sites with little to no notice during normal working hours to assist with the installation and troubleshooting of variable speed drives and mechanical products used in a variety of machines. ï‚· Complete paperwork, reports and data entry promptly, thoroughly and accurately to minimize problems in service delivery/invoicing. ï‚· Work independently to resolve customer problems involved in a multitude of industries. ï‚· Work on holidays and weekends, as well as off normal business hours (2nd and 3rd shifts) ï‚· Work closely with service, production, and shipping to get what is needed in products, materials to solve problems. ï‚· Perform all other duties/projects as assigned.

Created: 2024-10-23