Billing Coordinator

Billing Coordinator - BILLI011349 DESCRIPTION/RESPONSIBILITIES: Position Title: Billing Coordinator (S2) Role Responsible for coordinating various administrative aspects related to customer purchase order management and tower service billings. Responsibilities primarily include claiming customer purchase orders to jobs, managing missing PO's, and triggering billing upon milestone completion. These responsibilities are currently held by field project coordinators and are inthe process of being centralized. Responsibilities * Work with the AR Supervisor, Billing Specialist and various cross-functional partners to implement a consistent billing and PO management process for towers services. * Associate tower customer purchase orders to jobs ("claim lines") in JD Edwards. * Reconcile purchase orders received against purchase orders requested from customers and work with field personnel to get issues resolved * Work with the AR sales order processing team to resolve unclaimed sales order lines. * Assist AR portal entry team with customer portal entry issues. * Identify tower sales orders where the billing milestones have been met in the project management tool ("PMT") and where customer approval has been received and subsequently trigger billing ("ship confirm") in JD Edwards. * Prepare statistical reports as required. * Maintain alignment with company policies and procedures and compliance with SOX. * Maintain team metrics for assigned discipline, ensuring the achievement of volume, speed, and quality targets. * Provide excellent customer service to customers and cross functional business partners. * Continually review process for enhancements and make recommendations as appropriate Expectations * Must demonstrate excellent customer service and communication skills * Must be detailed oriented with problem solving approach * Knowledge and experience using MS Outlook, MS Word and MS Excel * Strong computer skills including ability to navigate multiple computer programs at one time * Ability to manage multiple tasks in fast paced environment * Knowledge/understanding of basic accounting/financial principles Education/Certifications * High school diploma or equivalent * Associate degree or equivalent work experience in a related field preferred Experience/Minimum Requirements * One (1) to three (3) years in general business environment with project coordination and/or administration experience * One to three years of experience in a fast-paced customer service environment * Previous experience with Crown Castle systems preferred Organizational Relationship Reportsto: Accounts Receivable Supervisor Title(s) of direct reports (if applicable): N/A Working Conditions: This role falls into our hybrid work model working in the office on Monday through Thursday. On Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Equal Opportunity Employer-minorities/ emales/veterans/individuals with disabilities/sexual orientation/gender identity

Created: 2024-10-23