Implementation Consulting Professional

Our Company Trimble Transportation optimizes the movement of freight by providing shippers and carriers with mobility, enterprise, and mapping software to run their businesses more efficiently. As the leading provider of Transportation, Fleet and Asset Management Software and commercial routing and mapping solutions, we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs, and optimized operations. Trimble Transportation's Enterprise division markets and develops transportation supply chain planning, procurement, and execution software solutions delivered as multiple point products and cloud-enabled solutions at various stages of maturity. Position Overview: The ideal candidate will have 3 to 5 years of experience implementing enterprise application software with external clients and strong project management skills. This role is responsible for analyzing customer's as-is fleet maintenance operations, identifying opportunities to improve processes, develop improved processes and implement fleet maintenance software. Additional responsibilities include customer training, problem identification, issue mediation and deliver a course of action while implementing software to our clients. The Ideal candidate will have technical database skills primarily focused on Operations, Customer Server and Accounting and Financial related areas of the product. This role will be groomed for wellness reviews and business process assessments. The candidate will learn the software at a level to augment the quality of solutions provided to our customers. Primary Responsibilities: Define and document customer requirements Overall business process and workflow Reporting needs Data structure and definition Identify opportunities to improve business processes Configure and implementations roles Setups of software modules Internal modeling of customer processes Provide customer training Consulting on data conversion Consulting on go-live cutover Assistance with resolving customer issues related to software implementation Provide scope and specifications for: Custom development Custom reporting Custom Integrations Assistance delivering technical solutions to customer issues when applicable Administrative Duties include Accurate entry of time for billable and non-billable on a daily basis ParticipationCompliance in Trimble People Experience activities Engagement surveys Provide daily recaps of customer engagement activity to Trimble project managers and customer stakeholders Responsiveness to customer and internal inquiries in a timely manner Review respond to emailrequests on daily basis Communicate realistic response/delivery dates to customer and internal stakeholders Communicate changes to delivery dates in a timely manner Required Skills: At least 3 years of experience implementing and/or supporting software with external clients BA/BS or equivalent work experience Knowledge of Microsoft Office and Google for Work applications Ability to work independently Strong ability to translate business issues into systems and operational solutions Time management skills to handle multiple task assignments and prioritize work appropriately Strong leadership and prioritization skills; ability to build consensus and drive decision making; proven ability to work cross-functionally to accomplish objectives Ability to learn quickly, and to remain current with rapidly developing software in an ever-changing industry Strong follow-through, with a willingness to own and manage projects from end to end Excellent verbal and written communication skills demonstrating the ability to work with internal and external customers Other duties as assigned Travel Requirements: 60 - 80% Ability to travel overnight 4 to 5 days per week

Created: 2024-11-02