Director, Services

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn . Overview of Job Function: The Director, Services ("Director") is responsible for supporting the delivery of services and ensuring the development of new client work for clients within an assigned geographic territory/segment. The over-arching goal of the Director is to drive profitable growth, maintain customer relationships and to ensure high quality implementations - with achievement of targeted financial metrics, and referenceable customers upon project completion. The Director will be responsible for selling and managing company determined annual sales and revenue from the projects in their assigned territory/segment. As the leader of an assigned team of Project/Program Managers, the Director will have responsibility for the recruitment, enablement, coaching, performance management, and ongoing development of each team member. The Director must have a solid mix of sales, client relationship, management, consultative, and technical skill, coupled with strong leadership abilities. They must be extremely adept in successfully balancing a complex and large set of tasks, as project loads and resultant issues will be high, requiring decisive action and exceptional organizational skills. Strong interpersonal and communication skills are a must, as the Director must build and nurture effective relationships and partnerships with other internal leaders and individual contributors, as well as with executive levels of our customer organizations. The Director needs to work collaboratively with the sales team in their assigned territory/segment, identifying and closing services opportunities, and helping to ensure that both services and license quotas are met. Principal Duties and Essential Responsibilities: Developing and leading a practice, engagement teams, and cultivating executive level client relationships. Responsible for On Time-On Budget project delivery, Process Adherence and CSAT for all projects in assigned portfolio. Being accountable for multiple and complex work assignments, project budgets, delivering within timeframes, and short/long term resource planning. Designing and developing very high quality and distinctive business solutions. Evaluating customer's business needs, thus contributing to strategic planning of information systems facilities and software directions. Preparing of major strategic proposals. Instrumental in bringing projects experience difficulties to a successful conclusion. Performing rigorous analysis to identify potential value creating opportunities, developing cohesive conclusions, and presenting key findings at the executive level. Possessing specialist knowledge/leading expert/authority in and across industry segments. Develop new consulting techniques and methods. Demonstrated ability to work with all levels of leadership to create strategies, tools & solutions for Verint's service offerings. Responsible to sell and manage delivery of services revenue on a quarterly and annual basis. Produce accurate and timely quarterly revenue forecasts with a variance of

Created: 2024-10-23