Field Service Engineer

We are seeking a Field Services Engineer on behalf of our client in the Clay, NY area. What You Will be Doing: You will specialize in PC Client Field Services including deployment of primary client systems, hardware and operating system support (Microsoft Windows & Mac). User support using Remedy helpdesk ticket management, escalations and security. Work with client's Helpdesk L1 providing hands on hardware and OS/application support as a resource for remote System Managers to resolve 2nd level incidents, champion improvements to the client environment, and improve overall customer experience. Work closely with the IT Engineering Client Integration group to suggest, test, promote, and leverage published standards. Define and implement core system hardware and operating system solutions. Define, in conjunction with Business Groups and IT Engineering Team, functionality required to support business strategies. Work with customers to gather requirements, and propose, engineer, and provision system solutions. Research and partner with vendors and management to select products that best meet company needs. Manage system set-up and standardization of features and usage. Install, configure, support, and maintain hardware and operating system solutions. Create system documentation, testing, training, and post-deployment assessments. Communicate changes to client environment, policy, and project testing to the IT Team. Maintain PC systems by keeping them tuned and compliant with company standards for optimum performance and security. Maintain systems with the current Windows PC OS, and software, firmware patches, and upgrades. Maintain standards of operations, such as inventory, naming standards, and configurations. Support day-to-day operations and provide customer support. Monitor the environment for potential system issues and resolve appropriately. Experience You Should Have: Bachelor's degree or equivalent experience Supporting a networked PC environment, running the current Windows environment or similar workstation Windows 10 OS, hardware repair, loading apps/OS, troubleshooting, working on desktop support Excellent communication skills both oral and written Solid customer service skills ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

Created: 2024-10-23