AR Supervisor- New Installation/Modernization

The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced AR Supervisor -New Installation/Modernization in Atlanta, GA. Responsible for training and support of assigned new installation and modernization collectors to ensure that plan goals are exceeded and the company's business interests are protected. ESSENTIAL JOB FUNCTIONS: Oversees and monitors the collection efforts of collectors to ensure adherence to company protocols and collection goals are Includes promoting prompt payment of outstanding invoices and other matters that will maximize cash flow. Reviews aging reports with collectors, and engages branch and region management as needed to expedite resolution of outstanding payments. Includes participating in monthly branch and region accounts receivable meetings with collectors, and branch and region management. Includes calling on large and delinquent accounts when escalated and/or appropriate. Monitors the performance of collectors by engaging in the performance management process, monthly AR performance reviews, and holding employees accountable for meeting their goals. Rewards and recommends employee discipline as necessary. Assumes frontline collections responsibilities in the case of collector absences and position vacancies when assignment to another collector is not a viable option. Assumes frontline collections responsibilities for customer accounts representing the most impactful and problematic AR when escalated and/or appropriate. Responsible for collaborating with managers in the branch when action items by them are needed. Provides training and participates in meetings with collectors to review protocols and best practices. Responsible for all training responsibilities for new hires and making sure that existing collectors are trained should they be moved to different collections assignment within the collections team. Drives resolution to problematic billing by regularly teaming up with the Billing Manager for problem solving, leading to long term solutions. Monitors turnover and final acceptance to ensure best practices are being followed by collectors and branches. Assists collectors in monitoring lien/legal rights deadlines. Serves as first level of escalation for unresolved matters. Teams up with branch and district personnel to resolve obstacles which are preventing release of payment. Escalates unresolved matters to Director - Collections Supports the frontline collector in the preparation of legal packages to Legal Specialist for placement with attorneys. Ensures packages contain all necessary documentation to improve the company's success rate in collecting outstanding payments. Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Created: 2024-11-02