Senior Sales Manager - Doubletree Cleveland Lakeside

Description We offer FREE parking, competitive Paid Time Off, paid Holidays, an amazing benefits package including generous employer medical & dental contribution, paid life insurance, vision & much more! We also offer Hilton discounts Worldwide! This position is for a seasoned hotel sales manager, and is not an entry-level position. ESSENTIAL JOB FUNCTIONS: Prospect for new business - Internet prospecting, cold calling and contacting former clients to solicit new business and attends industry events/programs as needed. Knowledge of Hilton systems and Delphi. fdc programs a plus Builds and maintains strong client relationships. Responds in a timely manner to incoming group/catering business opportunities. Ensures that all business is booked within hotel parameters. Conducts hotel site inspections and client presentations both in person and virtually. Create contracts and other related booking documentation as required including but not limited to activity tracking. Manage and maintain client account files. Detail events to include all food & beverage, set up and audio visual needs. Ask appropriate questions of the clients and make suggestions to ensure the details meet the group and the hotel's needs. Create group resumes and communicate client needs to all departments of the hotel. Ensure hotel staff follows through on all requests. Use negotiating skills and creative selling abilities to close on business and negotiate contracts. REQUIRED SKILLS AND ABILITIES: Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co- workers with their job duties and be a team player. Knowledge of a hotel structure and how all departments interact. Ability to effectively communicate with customers in a friendly and positive manner, in order to solicit business, meet client needs and resolve complaints. Ability to move throughout the hotel to conduct site inspections. PERFORMANCE STANDARDS Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day. Work Habits: In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something. Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to

Created: 2024-11-02