Parts & Service Customer Support Representative

Position: Parts & Service Customer Support Representative Location: Charlotte, NC Job Id: DC # of Openings: 1 Parts & Service Customer Support Representative 1st Shift 7a - 5:30p NOW INTERVIEWING Do you have experience working with diesel engine parts and service? Do you have excellent customer service skills and enjoy working as part of a team? If so, we would like to talk with you! When you work with Clarke, you are working with an industry leader! Our Clarke Powered Solutions - is currently looking for a Parts & Service Customer Support Representative to keep up our level of commitment to customer service. In this role, rep Interprets customer needs to fulfill the diesel engine parts and service needs of the customer. What are the Duties? ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Customer focus - Customer Relationship Solicit sale of new or additional engine parts or services. Utilizes computer system for entering and updating customer orders, maintaining accurate inventory, and closing invoices to customers. Strong data entry and computer skills are a must. Communicating with customers over phone, on computer and in person if it applies. Handle all parts & service inquiries. Work with Warehouse operations and inventory Management to resolve inventory issues at the location. While performing the duties of this job the employee is required to write an accurate, descriptive, and clear parts/service order. Ability to effectively work in a team environment. Ability to work with team on Continuous Improvement. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); and 2 years related experience as a Service Advisor or Customer Service Representative A technical background with diesel engines will be helpful. PHYSICAL and SAFETY REQUIREMENTS While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and reach with hands and arms. The associate must be able to regularly lift and/or move up to 50lbs and occasionally lift and/or move up to 100lbs with assistance. Implement and enforce Health and Safety rules, regulations, policies, procedures, and prescribed instructions. The employee is occasionally required to safely operate warehouse equipment including 2-wheel and 4-wheel carts, forklift truck, etc. Why should you apply? Clarke Power, an industry leader, has branches across the country! Clarke is 60 years strong and growing. We provide training, highly competitive salary, Hiring Bonus, full benefits package, and an excellent opportunity for career growth. It's a great group of talented and caring people. Our Benefits include: Weekly pay! Health Insurance (medical, dental, vision) Healthcare Savings Account Option Paid Holidays & Vacation Life insurance A great 401K plan Benefits start the first day of the month following your start date! We promote a clean & safe environment in a friendly and professional team atmosphere You Belong with Clarke! Clarke Power is an EO employer- M/F/Veterans/Disabled and other protected categories.

Created: 2024-10-23