Technology Analyst

Technology Analyst Location: Office-based/Hybrid/Home-based, US (ET or CT preferred) Position Summary: The Technology Analyst helps to foster trust between Bentley and our accounts. The Technology Analyst is the key colleague to work closely with IT Security, Cloud Services, Legal, Compliance, and other stakeholders to coordinate and lead responses to account concerns and questions. You will be utilizing your technical knowledge and exemplary communication skills to support account engagements and respond to matters especially concerning cloud, security, privacy, and compliance. You will provide clear and transparent information about Bentley cloud, security, privacy, HR, marketing, and compliance practices and procedures. You will help prospective and current users understand the power of Bentley's cloud offerings by explaining technical features and Bentley's robust privacy and security protections built into our services and products. The Technology Analyst will oversee all aspects of Bentley's responses to trust and compliance related issues and questions. You will support the Bentley sales process by improving it with your insightful data analysis, troubleshooting, and seamless cross-functional teamwork. Your development of efficient processes and procedures will ensure that accounts get the highest quality user support and timely responses to their questions about cloud, security, privacy, and compliance and that any potential roadblocks are identified early on and addressed. Your Day-to-Day: Work hand-in-hand with key stakeholders in sales, marketing, product development, IT security, human resources, legal, and compliance teams to develop a knowledge base of strategic responses to FAQs from accounts. Work with sales teams, account managers, and other negotiation stakeholders to understand account technical objections in order to develop communications to resolve blockers related to cloud, security, privacy, and compliance. Develop systematic processes, procedures, and enterprise programs to effectively and efficiently respond to account FAQs, questionnaires, and related contract provisions. Support account engagements to address any concerns and questions and leave the account with a positive experience and comfort in Bentley's security, privacy, and compliance in relation to its product and service offerings. Develop programs and communications to enhance knowledge of trust throughout the organization and serve as an advocate of Bentley cloud products and services to accounts. What You Bring to The Team: 5+ years of work experience with IT security and data protection for cloud software or tech company. Outstanding oral and written communication and analytical skills. Experience communicating technical and complex security and data protection solutions and concepts in a clear and transparent manner. Understanding of large-scale data security and privacy challenges, requirements, policies, standards, and implementation strategies. Experience building trust with users and accounts by providing strategic and transparent information about security, privacy, and compliance. Experience managing Conveyor platform a plus. Excellent project and program management skills and self-driven towards innovative solutions. Certified Information Systems Security Professional (CISSP) or Certified International Association of Privacy Professionals Accreditation preferred. Knowledge of information security and data protection best practices, laws and regulation, and compliance frameworks such as ISO 2700 series, SOC, NIST, and GDPR. This is a full-time role expected to work 40 hours per week, office-based, hybrid, or home-based in the US. Requires sitting or standing at will while performing work on a computer (or any other physical requirements ( ). The role requires communication with managers, peers, and other colleagues of the company in person (on occasion), and by utilizing Microsoft Teams chat, calling, and meeting functions. This role requires travel up to 5%. What We Offer: A great Team and culture - please see our Recruitment Video. ( An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction. Competitive Salary and benefits. The opportunity to work within a global and diversely international team. A supportive and collaborative environment. About Bentley Systems Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world's infrastructure - sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent's software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems' 5,200 colleagues generate annual revenues of more than $1 billion in 194 countries. Equal Opportunity Employer: Bentley is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, sex, sexual orientation, gender identity, disability, pregnancy, protected veteran status, religion, national origin, age, genetic information or any other protected characteristic. This commitment extends to all aspects of employment, including, but not limited to, hiring, placement, promotion, compensation, and training. Know Your Rights ( as an applicant under the law. Bentley Policy on EEO, Affirmative Action and Pay Transparency Non-Discrimination ( Bentley participates in e-Verify / Bentley participate in e-Verify / Right to Work Notice Request an Accommodation: As an Equal Opportunity Employer, Bentley is committed to providing reasonable accommodations to applicants with disabilities. We encourage you to request a reasonable accommodation if you are not able to fully use or access our online application system. You can make an accommodation request by calling or sending us an email at #LI-Remote Equal Opportunity Employer/Minorities/Females/Veterans/Disabled

Created: 2024-10-23