Teller

This job was posted by : For more information, please see: Job Description: Teller Page 1 Approved By: Mitch Borneman, Debbie Neumann Prepared: 9/30/2014 Revised: 2/6/2023, 8/23/2023 Approval Date: 2/6/2023, 8/23/2023 Job Summary Provide an outstanding customer experience by accurately and efficiently processing customer transactions. This includes but is not limited to cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers. Promote MCBs products and services. Essential Duties & Responsibilities Always provide excellent customer experiences Greet and assist customers to ascertain their needs Complete customer transactions accurately Identify customers, validate and cash checks Accept cash and checks for deposit reviewing for any necessary holds Process cash withdrawals Process loan payments Perform specialized tasks such as preparing cashiers checks, and personal money orders Record all transactions promptly and accurately in compliance with bank procedures Balance cash drawer at end of each day Assist customers with problem resolution and escalate as necessary Process work accurately through branch capture in a timely manner Answer telephone inquiries Promote bank products and services to customers Identify fraudulent transactions and escalate to supervisor Supervisory Requirements Personnel Management: This position has no supervisory responsibilities Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing repetitive motions. Medium exertion; exerting up to 50 pounds of force occasionally, and or up to 20 pounds of force frequently, and or up to 10 pounds of force constantly to move objects. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal. Position Title Teller Reports To: Teller Supervisor Classification: Non-Exempt Department: Operations EEO Category: A d m i n S u p p o r t W o r k e r s Supervises: None Location: Status: Full Time Job Description: Teller Page 2 Approved By: Mitch Borneman, Debbie Neumann Prepared: 9/30/2014 Revised: 2/6/2023, 8/23/2023 Approval Date: 2/6/2023, 8/23/2023 Work Environment The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employees, who work 7 continuous hours or more, must take a 30-minute uninterrupted lunch break no later than 5 hours after beginning their workday Education and Qualifications Essential: High school diploma or equivalent BSA and other Bank related training through BAI is required annually Knowledge and Skills Possess exceptional customer service skills Ability to complete tasks accurately and efficiently Team player who operates with a dynamic, all hands-on deck approach Strong problem-solving skills Strong commitment to MCBs vision and role in the communities we serve Positive, resourceful, and flexible Ability to work effectively with individuals from d

Created: 2024-10-23