Field Service Engineer NucMed CT Imaging Medical

Alpha Source Group is looking for a skilled Field Service Engineer with NucMed and/or CTexperience based in greater Ann Arbor, MI or the surrounding vicinities. Alpha Source Group delivers service and solutions under three brands - Alpha Source, BC Technical and Medical Optics. We are the leading nationally scaled contract services organization specializing in imaging, biomedical and surgical repair, and maintenance solutions. Our unique 3F model (Fast, Flexible and Friendly) is how we deliver exceptional service to both our customers and employees. As a brand-neutral partner, we work with OEMs, ISOs, and Asset Managers, Hospital Systems, and other service providers. We are trained in over 100 different imaging equipment models across all major OEMs. The truth of the matter is we want to employ the most talented and motivated individuals to build our team and it starts with you! Reporting to the Area Service Manager, the Field Service Engineer (FSE) performs skilled, technical, and advisory work in the installation, repair, maintenance and calibration of diagnostic and/or other imaging devices or systems. In conjunction with radiation physicist, performs quality assurance testing and calibration. Trains medical and clinical staff on the safe and proper use of such equipment and systems. This position is expected to have the ability to multi-task several projects and will require travel to regional customer locations. This is a home office-based position. Essential Job Responsibilities The FSE performs the major functions listed below. The position may require additional duties/responsibilities that may not be outlined below, and specific functions are subject to change. Analyzes, troubleshoots, and repairs diagnostic and/or other imaging equipment and systems utilizing established electronic tests and measurement equipment and techniques. Discusses pending installations, including any needed new construction, repairs, preventive maintenance, de-installations and recalls with external and internal resources. Installs the actual units and conducts the needed customer in-house product and unit training. Performs scheduled maintenance, calibrations and/or modifications on imaging equipment and systems, in accordance with department procedures, manufacturers' recommendations, physicist's specifications and/or other applicable codes and standards. Trains medical and clinical staff on the safe and proper use of diagnostic imaging equipment and systems. Provides operational and technical advice on diagnostic imaging equipment to medical and clinical staff. Interacts with clinical staff on a regular basis to ensure needs are being met. Documents and maintains accurate records of all inspections, repairs, adjustments, etc. performed on all equipment. Prepares and obtains all training documentation and installation certifications as required by the company, customer, FDA and/or state regulatory agencies. Tracks and records all installation information as necessary. Responsible for working knowledge of current Service Software. Responding to Support Services when calls are dispatched. Scheduling with customers for appropriate service response times to meet contractual obligations. Completing service reports including Preventative Maintenance documents and submitting them within the established guidelines of the department. Completing Expense reports and submitting them within the established guidelines of the department. Requests and/or orders necessary repair and spare parts according to established procedures and contract relationships. Fills out return parts tags on used and unused parts. Maintains shipping records of returned parts. Responsible for keeping the Product Support Specialist, Area Service Manager and Sales Team up to date on customer contacts and resolution of any application problems. Accountable for assisting with retention and growth of

Created: 2024-10-22