Field Service Technician

Summaryobjective"”The Company is a global leader in apparel decorating equipment for the screen print and direct to garment industry since 1968. Our customers experience all the brands under one roof. Visit our web site at for all our brands and more information about the company.Position:The position requires a seasoned Field Service Technician who can work with minimal supervision and who has extensive experience with electromechanical machinery. Must have the ability to maintain and enhance our field service department. Service technicians are responsible for installing, troubleshooting, and repairing equipment at our customer's location. They also provide training & telephone support for customers and participate in trade shows. Successful candidates will receive field and factory training.Essential functions"” Knowledge of commercial embroidery or digital garment printers is a plusKnowledge of electronics, circuitrycircuits, strong technical and troubleshooting skillsExcellent customer focus with the ability to reliably respond to inquiries, communicate and interact with customers with a range of technical expertise.Ability to read and understand electrical schematics and mechanical drawings.Ability to work independently and manage competing priorities to meet deadlines within a customer-focused work environmentResponsibilities:The Field Service Engineer will install and support equipmentFamiliarize and train customers for the essential operation of the equipmentPerform remote support and diagnostic analysis to determine independently if on-site corrective maintenance is requiredOrganize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, via on-site visits, and remote assistanceSecure customer acceptance of installation and maintenance sign-offPerform installation of new systems, preventive, and corrective maintenanceCommunicate and work closely with Service and Support Center, Regional Service Management and Customer Care SpecialistsPerform other duties as requiredCompetency"”Self-motivatedAble to work independentlyOrganizational skillsTrouble Shootingproblem solving abilityAttention to detailTime management skillsCustomer service skillsProject ManagementSupervisory responsibilities"” NoneWork environment"” Travel position: on-site customer locations varying from residential homes to small retail shops to large warehouses in all stages of completion, which may or may not be climate controlled usually during active production hours. Physical demands"” Prolonged periods standing or sitting while servicing machinesMay require lifting (up to 50 lbs.), bending, and squattingSpeak clearly so listeners can understand.Understand the speech of another person.Position type and expected hours of work"”Full time, 40 hours, Mon-Fri, including travel to and from customers which may require some overtime when necessary or unavoidable.Travel"”Access to reliable transportationAvailability to travel and stay overnight when needed (up to 4 nightsweek)Comfortable flyingAbilityComfortable traveling out of state when neededPreferred education and experience"” Degree in ElectronicsEngineering or related fields or equivalent experienceTech School Formal Employment Technician experience: (automobile mechanic, diesel mechanic, commercial machinery repair, HVAC tech)Some other form of hands-on technical experienceSoftware knowledge"” Word processing softwareSpreadsheet softwareEmail managementData entryWill train on task specific company databases and softwareAdditional eligibility qualifications"”Must have a valid driver's license the state of residence in good standing, pass a background check and drug screening.Must be 21+ and able to rent a car as neededAccess to credit card to charge expensesComfortable laying out expenses until reimbursed (up to 2 weeks later)Affirmative action planequal employment opportunity (AAPEEO) statement"” Hirsch Solutions LLC is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, s ex, sexual orientation, gender identity, national origin, veteran or disability status.Other duties"” will be required to perform Technical Phone Support from home to meet a 40 hour work week if field work is unavailable.How to apply-Please send your CV and resume to

Created: 2024-10-22