Network Technician

Role: Network Technician ILocation: Pittsburgh, PA 15203 (Onsite)Duration: 18 months (Possible Extension)Shift: Flexible: 8 am - 5 pmTravel: Local travel in the Pittsburgh area600 Grant St, South Side, Homestead, West Mifflin, Clairton, Braddock, AirportTravel to sites to support, as requiredPay Range: $27 - $31 per hour on W2 without any benefits.Job Description:Monitors, maintains, and troubleshoots data or voice networks; responds to alarms or problems identified by tools. Implements pre-defined trouble-shooting procedures and scripts and escalates as appropriate. May assume vendor interface duties. Monitors and controls the performance and status of the network resources. Utilizes software and hardware tools, identifies, and diagnoses complex problems and factors affecting network performance. Provides guidance and direction for less-experienced technicians. Under general direction, responsible for the most complex testing and analysis of all elements of the network and telecommunications facilities (including power, communications devices, lines, modems, and terminals). Associate's degree in applicable technical field.Responsibilities:The successful candidate will serve in a network support and project delivery role as part of the Data Networking team in support of all technical, business and related requirements to maintain the data network at the Pittsburgh offices and Mon Valley Works steel plan sites. Contributes to the team support for data network and server incident and event management including investigation, troubleshooting, reporting, resolution, root cause analysis and corrective action management - this includes on-call, off-hours support for on-site workCoordinates with Client and Accenture teams in delivery of services to HDQ customersParticipates as a fully integrated member of the Data Networking team, responsible to the delivery of successful solutions and trouble resolutionMonitors data networks for performance, security and stability - takes action to identify trends and proactively address issuesCandidate is willing to work in a hands-on role deploying equipment in office and heavy-industry environments including Data Center areas, as requiredDemonstrated expertise, either thru training, certification or work experience, managing Wired and Wireless networks, preferably in a Cisco environment. CCNA certification preferredSkills:Results-oriented member of technical support teams; the successful candidate is a self-starter, able to manage complex incidents, proactively identify opportunities for improvement and develop innovative solutionsExcellent time management skills including ability to multi-task and effectively prioritize workExcellent work ethic; willing to extend the extra effort and time required to meet critical deadlinesStrong oral and written communications skills; able to articulate ideas and listen effectively; professionally communicates with all customers, vendors and technical support staff, including remote customers and team members in foreign countriesStrong analytical, and problem-solving skillsAccomplished analyst able to manage complex technical problems through identification, design, solution definition and implementationDemonstrated experience managing vendor relationships related to incident management, project coordination, relationship development and SLA maintenanceOn call support required, including participation in team on call (247) rotation; candidate must be willing to work flexible hours as demanded by outage, migration & on-call activities Hands-on team member willing to work in heavy industryplant environments Minimum Requirements:Demonstrated experience, or equivalent certificationstraining, supporting data networking technologies in an enterprise environment, including: LAN switching and routing in a Cisco enterprise network environmentWLAN fundamentals and support of Cisco solutionsServer fundamentalsDesired Qualifications: Cisco CCNA certification, or greaterServer hardware repair expertise Project Management experience certification Preferred Experience:Palo Alto Firewall support Advance IP routing experience, including OSPF and BGP protocol solution design proficiencyData center network support including Arista platformInternet routing and securityNetwork security controls and related disciplinesScripting or Programming in a Network environment (Ansible etc)Netbrain support Comments:Client to provide laptop for the purpose of technical support.Candidate to provide personal phone to employ company BYOD for emailalerting.Travel costs to be reimbursed paid as needed (e.g., Use of personal vehicle to travel to job sites)Employee Benefits: At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits: Four options of medical InsuranceDental and Vision Insurance401k ContributionsCritical Illness Insurance Voluntary Permanent Life Insurance Accident InsuranceOther Employee PerksLanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Created: 2024-10-22