Desktop Support Technician

Job Summary:Responsible for effectively and efficiently handling computer equipment in the IT Fulfilment Center. Records, monitors, and distributes all incoming and outgoing inventory and IT equipment. Receives and records all incoming IT equipment and materials from multiple couriers and distributes accordingly. Packs, prepares formation, and prioritizes IT equipment for shipment by multiple couriers to multiple locations. Packs, processes, and verifies documentation for the return of IT equipment to vendors including leased municates as needed to vendor, business, and courier for proper processing.Essential Job Functions:Packs, prepares, and prioritizes IT equipment for on time shipment of orders and communicate issues to vendors, sender, and management.Performs receiving, material handling, warehousing and distribution operation activities within the Fulfillment Center.Audits information and quantities on all documentation against shipment or receipt, including computer hardware and peripherals and indicates any discrepanciesHandles issuing and tracking RMAs, salvage and end of lease (EOL) processing of computer equipmentWarranties- Performs all warranty replacements in regards to Laptop bags, printers, docking stations, monitors, and Plantronics headsets. Utilizing the vendor websites to place the warranty requests and tracking monitoring replacement products to place back into stock and update stock counts.Ticketing-Utilizing the Services Now request system to fulfill tickets based on fulfillmenthot swap requests. This involves reaching out to the customer to confirm shipping address and asking any additional questions when needed.Managing and maintaining all computer and peripheral inventory within the warehouse. This includes monthly site scans to validate proper stock audits, and ordering additional inventory to meet demand.Testing all returned monitors and docking stations, MiFi devices, and peripheral cables to add to deployable inventory once functionality is validated.Physical Actions:Able to lift 50 lbsEducation Requirements:High school diploma or equivalent required.Special Skill Requirements:Able to use Material Handling Equipment (pallet jack, shrink wrapping machine, scanner)Good communication and written skillsBasic computer skills and basic Microsoft Word and Excel skillsThis job is in Woodland Hills, CA, must be able to lift 50 TERVIEW PROCESS1 phone interview and then an in person interview

Created: 2024-11-02