Service Center Representative

Job Title: Service Center CoordinatorLocation: Universal City, CA 91608Duration: 04 MonthsSchedule: - Wednesday - Friday: 10-7 (Onsite)Saturday - Sunday: 8am -5pmJob Description:Responsibilities:Operate the Facilities Ops & Eng service center responding to customer requests from phone, IWMS and email requests.Triage work requests and assign crew(s) to work ordersUse the IWMS for Work Order creation, assignment, status and reporting information.Administer daily functions of the IWMS such as adding labor teams to crews, updating zone teams with resources available for work.Work closely with the Work Control Supervisor and MRO Manager to provide best in class Maintenance Management and Customer Services to client's customers and within the department.Properly code work orders with account information for various work types such as Preventive Maintenance, Reactive Maintenance, Billable Work, Project Work etc.Assists Customers with how to enter requests in the IWMS customer portal and mobile appReview Work Orders for Data Quality. Ensure property information, crew information, materials and labor quantities and asset information accurately reflected on work orders during the work order life cycle.Support Facilities Ops & Eng with work management reportingSupport the IWMS configuration for team members, creating views specifics to trades and work teamsWork with Finance and Facilities Ops & Eng admin teams on cost transfer analysis as needed.Qualifications: High school diploma or equivalentMinimum 2 years clerical andor business administration experienceMinimum 3 years facilities maintenance help desk experienceExcellent communication skills is a priority as the position requires frequent liaison with others both within and outside of the Department.Experience and knowledge of enterprise business systems, and integrated workplace management systems.Proficient in Microsoft Office (Outlook, Word, & Excel)

Created: 2024-10-22