Customer Service Specialist

Position SummaryThis is an entry level sales position. This individual will be responsible for interaction with new and existing customers and is expected to grow accounts. The candidate needs to be highly motivated.Essential DutiesResponsibilitiesThe following duties are typical of those performed by employees in this job title; however, employees may perform other related duties, and not all duties listed are necessarily performed by each employee in the job title:Communicate with customers, including but not limited to phone contact, written and email correspondence to ensure highest level of customer service and relations.Effective written documentation and communication with respect to quotes, sales orders, and other data as required.Maintain and interpret all quote documentation with accurate pricing and configurations; prepare quotes and contracts for potential customers.Establish personal rapport with customers in order to identify current and future customer needs.Submit call reports in a timely manner and prepare sales reports by collecting, analyzing and summarizing sales information.Participate in training and development programs to enhance product knowledge and customer service skills.Assist on growth initiatives and areas of qualifying leads (including cold calling).Other duties may be assigned to meet business needsReport to Inside Sales - SupervisorQualificationsTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, andor ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Prior customer service and sales experience is preferredSome metals industry or aluminum sales experience would be a bonusAbility to organize, plan and prioritize duties; detail orientedStrong verbal and written communication skillsProficiency in Microsoft Word and ExcelStrong math skills are requiredExperienceSkillsAbilities RequiredPrior customer service and sales experience is preferredHigh School Diploma GED Required; College Degree preferredSome metals industry or aluminum sales experience would be a bonusAbility to organize, plan and prioritize duties; detail orientedStrong verbal and written communication skillsProficiency in Microsoft Word and ExcelStrong math skills are requiredWork EnvironmentPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:Frequent sitting for extended periods of timeOccasional lifting and or moving up to 15 poundsReaching with hands and arms as well as talking andor hearingWe are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities.WE ARE A DRUGFREE WORKPLACE

Created: 2024-10-22