Customer Success Manager

About WelcomeHomeWelcomeHome is an Atlanta-based SaaS startup with the mission to build the best Customer Relationship Management (CRM) platform in the senior living space.Since launch in 2019, we have experienced incredibly rapid growth.Profitable from day one, we've hit hypergrowth with a team that prioritizes client results over external VC reporting and internal politics.WelcomeHome's differentiation extends beyond providing the most technologically advanced, easiest to use software in the space. Clients receive white glove support, from the migration from their legacy CRM platform to ongoing day to day training and troubleshooting.About the RoleAs the Customer Success Manager, you will work directly with our Director of Customer Success to ensure customers quickly adopt WelcomeHome and then continue to use and love our system. For assigned clients, you will serve as the face of the company, to both the senior-most executives to the community users. Responsibilities include: Onboarding new clients by configuring the software to match the communities' sales standards and terminologyTraining community Sales Directors, whether on-site or via video conferenceElevating key needs to the company's senior leadershipMining industry data and insights and client metrics to advise sales leaders on opportunities to drive improve performanceConducting Quarterly Business Reviews with our clients' senior sales leaders This position is based in our Atlanta office. While WelcomeHome supports hybrid work (3 days in office, 2 at home), employees are only eligible after 6 months of full-time employment. About You The ideal candidate is an organized, thoughtful, and detail-oriented individual who is inspired by innovation and our customer's success. In addition, you will have: 2+ years in customer success in a software environment (required)Strong problem-solving abilityExcellent written and interpersonal communication skillsCritical thinking and data analysis skillsPrior experience in a start-up a plus What You'll Get WelcomeHome values all of its employees and strives to provide a competitive compensation package. Benefits include health, vision and dental coverage, 401(k) matching, and unlimited PTO. But, on top of that, you'll be surrounded by awesome people who care deeply about what they do and will do whatever it takes to help you succeed.

Created: 2024-11-02