General Manager
Shift Workspaces - denver, CO
Apply NowJob Description
Hospitality General Manager | Shift Workspaces Bannock, Denver, COTeam Management, Hospitality & Sales Experience is required.ResponsibilitiesThe Shift Workspaces General Manager is a key leader and Face of Shift tasked with demonstrating exemplary leadership skills to guide the team in achieving common goals and fostering a positive work environment. Their focus on hospitality is crucial, involving exceeding member and guest expectations, instilling a culture of personalized service, and addressing feedback to enhance the overall experience. The role encompasses overseeing property sales, facility operations, leading a diverse team, and managing strategic aspects such as planning, budgeting, and sales initiatives to enhance the exclusivity of Shift Workspaces.SalaryBase Salary is $67,000 annually with the opportunity to earn an average of $10,000 in commission.This role is directly responsible for SalesServe as the primary point of contact, provide tour, and facilitate the closing for select membership sales, including Coworking, Virtual Office, Meeting Space Packages, and Day Pass MembershipsThis position is responsible for consistently meeting or exceeding monthly revenue and sales targetsOversee and meetexceed budgeted sales targets for Meetings and Catering SalesCoordinate with the onsite team for meeting-related tasks such as catering, cleaning, and guest welcomeCollect all new member information, prepare necessary paperwork, ensure office is prepared, and schedule Orientation TourManage new member move in's and current member move out'sLeadershipGuide the onsite team towards excellence and success, building a high-performing teamTake charge and ensure completion of all initiatives, projects, and team dynamics for your propertyFoster a positive and inclusive workplace cultureProvide guidance, mentorship, and support to team membersEnsure efficient and effective day-to-day operationsTrust and guide onsite team, allowing them to take ownership of their roleAct as direct report for their Community ManagerDemonstrate integrity, ethical conduct, and a commitment to organizational valuesLead by example in terms of work ethic, dedication, and professionalismHospitalityAssist in implementing and growing hospitality offeringsManage Food & Beverage programming, including weekly member check in'sBuild relationships with neighborhood businessesFacilitate community connections and organizeparticipate in member networking eventsInfluence the renewal process through hospitality-driven initiativesAddress member correspondence and troubleshoot issues throughout the dayEstablish a feedback mechanism to collect input from members and drive continuous improvementFacilities Oversee all facilities management and vendor relations for repairs and maintenanceManage evening cleaning and porter servicesPerform monthly maintenance walks and follow-upsMain contact with vendors for landscaping, HVAC, handyman services, and othersEnsure daily cleanliness of the building and vacant officesImplement measures for cleanliness, facility amenities, and member satisfactionAdministrative and HRPromptly sort the mail prior to end of day and distribute all packagesConduct regular audits in Salesforce, including rent roll, move-insouts, and member demographicsUpdate Team with sales, revenue, and building information for weekly meetingsCoordinate with the Director of Sales for new member orientations and move-in proceduresExplore and implement sustainability initiatives within the workspaceStay informed about emerging technologies and ensure members have access to the latest toolConduct regular market research to stay informed about industry trends and opportunitiesTrain the onsite team of the Property, Manage onsite team to follow HR Guidelines and achieve sales goalsConduct interviews for potential candidates to join the onsite teamFinancialsReview budget vs. actuals weekly and analyze monthly P&LProvide Variance reports monthlyAR Aging Report WeeklyPresent Month in Review FinancialsPrepare monthly billing and manage charges for various servicesTrack payments, send reminders, and manage invoicing for membersApprove invoices and process memberbroker referralsAdditional tasks, items and leadership needs may be asked of you while in this roleQualifications· The ideal candidate will have three (3) years of experience in hospitality and sales, along with five (5) years in management, and operationsBenefits• Dental insurance• Health insurance• Vision insurance• Paid time off• Bonus package• Holiday Pay• Family LeaveExperience Requirements• Hospitality: 3 years• Management and Operations: 5 years• Sales: 3 years Employment TypeFull-timeThis is an in office position. Office hours are Monday - Friday 8:00am-5:00pm. Nights and weekends are often required.
Created: 2024-10-22