Maintenance Supervisor

Floating Maintenance Supervisor - Travel throughout NCCOMPANY SUMMARY:LSA Management is an innovative new property management firm combining the expertise andpassion of Laurel Street with a long-term owner's focus on quality and impact providing aunique opportunity to add value for residents, team members, and partners. LSA strives toprovide best-in-class property management for apartment communities across the Southeast.Headquartered in Charlotte, LSA Management provides property management services for allLaurel Street communities in Georgia, Virginia and North Carolina. In 2023, this includes 3,000units in Georgia, North Carolina, and Virginia. By 2030, LSA Management expects to have amanagement portfolio of over 10,000 units.Laurel Street is a mixed-income housing developer and owner headquartered in Charlotte,North Carolina with a development portfolio of nearly 5,000 units across the Southeast. Ourportfolio includes a mix of Low-Income Housing Tax Credit communities and workforce housingdevelopments that serve middle income and market rate households. The Laurel Street andLSA organizations are deeply committed to providing best in class housing opportunities forfamilies of all income levels.POSITION SUMMARY:The Floating Maintenance Supervisor is accountable for delivering on our commitments to our residentsand is instrumental in helping LSA provide superior customer service to our residents. Thisincludes quality move-in, timely service, superb curb appeal and personal attention to ourresidents and their homes. The Maintenance Supervisor works alongside the CommunityManager in ensuring the responsibility of overseeing the activities of assigned staff and vendorsto ensure the maintenance of the property.EXPECTATIONS FOR ALL EMPLOYEESSupports the organization's values and culture by supporting and encouraging collaboration,innovation, excellence, and commitment to the communities we serve, and meeting theowner's goals and objectives.ESSENTIAL DUTIES AND RESPONSIBILITIESResident Relations + Customer ServiceDemonstrates customer services skills by treating residents and others with respect,answering questions from team and residents, responding sensitively to complaintsabout maintenance services, and assigned work orders with efficiency and urgency.Projects a favorable image of the community to achieve property objectives and publicrecognition.Ensure consistency, follow-up, and follow through in dealing with residents on allmatters.Enforce policies of the community that are delegated by Community Manager.Assists and completes work orders generated from resident requests for service, as wellas routine upkeep on the community by diagnosing the source or cause of the defect orproblem, and making repairs in accordance with established policies, procedures, safetystandards, and code requirements.Maintenance ManagementCoordinate, schedule and respond to residentmanagement request and work orders.Ensure all repairs and replacements necessary for community common areas and units.Supports cost-cutting and expense control programs by fixing rather than replacingparts when possible, not being wasteful with materials and supplies, and practicing thecorrect use for tools and spect grounds, building and other community features daily to daily to identify,minimize and correct hazardous property conditions or liability concerns.Manage and order maintenance supplies inventory while adhering to budget guidelinesset by Community Manager.Maintain preventative maintenance program that extends the life of the communitywhile minimizing future repairs.Maintain well-organized and property stocked maintenance shop while adhering tosafety standards and OSHA guidelines.Maintain hazard communications program; teach and promote safe work practices.Manage unit inspections.Responsible for key control of community.Maintain accurate records regarding service requests, EPAOSHA standards,preventative maintenance, apartment make-ready status, work in progress, etc.Manage and participate in on-call emergency at community.Plan for and utilize property resources, equipment and supplies economically byobtaining bidspricing from vendors, suppliers, and contractors.Give direction to and monitor maintenance, construction, and rehabilitation activities toensure quality and expediency.Staff LeadershipChallenge all team members to achieve higher levels of performance by establishing andcommunicating immediate and long-term goals.Develops standards for the cleanliness and overall appearance of the community'sgrounds, amenities, building exteriors, market ready unit interiors, breezeways, curbs,signage, leasing office, central garbage areas, parking lots, and other buildings andcommon areas to ensure that they reflect and represent the high quality of thecommunity and LSA standards.Under direction of Community Manager, supervises, trains and schedules maintenanceactivities for maintenance staff.Monitor work progress of each maintenance staff on daily basis; provide immediateassistance and instruction if needed.Provide Community Manager input regarding employee performance evaluations.Conducts regularly scheduled LSA safety meetings, ensure all MSDS sheets are currentand readily accessible, and keeps up to date on all OSHA and other safety related lawsand requirements to ensure community compliance.Adherence to Property Management Rules, Regulations and GuidelinesPractices proper safety techniques in accordance with Company, property, anddepartmental policies, procedures, and standards by immediately reporting anymechanical or electrical equipment malfunctions, employeevisitorresident injuries oraccidents, or other safety issues to appropriate individual(s)Complies with LSA's safety and risk-management policies by attending and participatingin the property's routine safety meetings, completing required training on OSHA andother safety related laws and requirements, and by reporting accidents and incidentspromptly and accurately.Follows established policies and procedures by monitoring and ensuring compliancewith regulatory requirements, organizational standards, and operational processesrelated to area(s) of responsibility and reporting violations or infractions to appropriateindividual(s).Conduct all business in accordance with company policies and procedures, Fair Housing,Americans with Disabilities Act and all other laws pertaining to the apartment industry.Physical Demands & Working ConditionsThe incumbent in this is classified as essential staff and is expected to report to workand adhere to all safety and business protocols.Frequent sitting and walkingReading, comprehending, writing, performing calculations, communicating verbally.May work in an elevated site, may walk on uneven ground.Occasional squatting, bending neckwaist, twisting neckwaist, pushing, and pulling.QualificationsFloating Maintenance Supervisor - Travel throughout NCAt least 3 years of multifamily property maintenance experienceOne year of supervisory experience requiredExpertise in general plumbing, HVAC, appliance repair, electrical, and carpentry workHVAC certificationVery strong organizational skills and ability to handle multiple prioritiesSolid interpersonal and customer service skillsMust be available for on-call and weekend workJob Type: Full-timePay: $60,000.00 - $65,000 per yearBenefits:Dental insuranceEmployee assistance programFlexible scheduleHealth insuranceHealth savings accountLife insurancePaid time offReferral programRetirement planVision insuranceSchedule:Day shiftMonday to FridayWeekends as neededExperience:Maintenance: 5 years (Required)Supervisory: 5 years (Required)LicenseCertification:Driver's License (Required)EPA Certification (Required)HVAC Certification (Required)Ability to Relocate:Charlotte, NC: Relocate before starting work (Required)Work Location: In person

Created: 2024-10-22