Office Administrator

Company Overview: Interstate Air Conditioning & Heating employs a staff of over 75, including field technicians, project managers,estimators, and administrators. Our firm offers a complete rang of Commercial HVAC services throughout New York & New Jersey. Job Summary: It is the responsibility of the office administrator to answer phones, assist service manager & field technicians with all different service related functions. Responsibilities and Duties: Answer the phone quickly and professionally. Be familiar with our company, products, and services so many questions can be answered without consulting others. Communicate clearly, precisely, and in a friendly manner Take and deliver messages as appropriate. Ensure messages are received and follow up is appropriate. Call customers to schedule service and maintenance appointments. Call supplies and vendors for pricing on parts. Provide sufficient knowledge, skills, training, and information to achieve peak performance, continuous improvement, and a positive, productive work environment consistent with company goals and objectives. Understand the skills, strengths and weaknesses of the field technicians so as to dispatch field technicians in relation to the job opportunity and ability of the technician. Provide all necessary information to field technicians. Organize On-Call schedule for technicians. "Time Stamp" field technicians for dispatch, arrival and completed times in the computer system; verity vehicle tracking. Contact Customer prior to dispatch to ensure their presence and method of payment via phone or e-mail. Perform other duties as assigned. Qualifications: Minimum Associates Degree Proficient with MS Word and Excel Eye for detail, accuracy is imperative Able to meet deadlines Excellent oral and written communication skills Excellent organizational and analytical skills Ability to be an effective team member and display initiative We are proud to offer: Competitive Salary Incentives Excellent Training Programs PTO Medical 401K

Created: 2024-10-22