Legal Account Resolution Specialist- Legal Collector

$2k Retention Bonus during your 1st year of Employment! Are you looking to start your career in the Legal field or continue a career in customer service? Join our Team! Our Legal Account Resolution Specialists/Legal Collectors work in a call center environment within our professional law office setting. They are responsible for making outbound calls and taking inbound calls. They notify and/or locate consumers with delinquent accounts and attempt to secure payments. All consumers of our clients are in the post-judgment, legal stage of collections; managing files throughout the legal process is an important responsibility in this role. If you have a strong focus on customer service and learning paired with technical skills, please read on and apply to be considered. Schedule: 8:00am - 4:30pm, Monday through Friday during Training 8:00am - 4:30pm after Training No weekends or evenings Responsibilities/Duties/Functions/Tasks: Requests form letters to consumers or representatives to notify and encourage payment of delinquent accounts Confers with consumers or representatives by telephone in attempt to determine reason for overdue payment and make an attempt for payment resolution Calculates payment arrangements and negotiates settlements which may require supervisor/client approval Documents information about financial status of consumers and status of collection efforts and performs data entry to update notes on account Contacts consumers, consumers' representatives and attorneys to provide status updates and request/supply additional information and documentation. May also contact courts Obtains information to handle debit and check payments by phone Searches internet, public records, city and telephone directories, credit bureau reports, vendor searches and contacts employer and post office to locate consumer and/or consumer assets Makes decision for next activity on consumer files and monitors file for expected outcomes Follow-up to ensure all available options are utilized to achieve payment of debt Meets minimum standards for daily calls, files worked and goals Handles files in accordance with company and client standards, follows scripts and regulatory compliance requirements Approaches contact with consumers and third parties with a high level of professionalism/customer service on a recorded and monitored phone line Complete all required training applicable to assigned position Additional duties as requested or required Qualifications: High school diploma or general education degree (GED) 1-3 years relevant customer facing experience or an equivalent combination of education, training, and experience Ability to type 30 wpm with accuracy Knowledge of basic computer operation, including internet research Communicates effectively verbally and in writing Must pass a background check and drug screening. In accordance with recent changes to Ohio law, we do not test for THC/Marijuana Compensation and Benefits: The compensation is $17.68 per hour, plus uncapped monthly bonus opportunities, with an average annual bonus of $10,000 Employees proficient in Spanish may receive additional compensation Hybrid Schedule potential after 6 months Paid Time Off (PTO) - 16 days annually + 8 Company paid holidays Competitive benefits - Medical, Rx, Dental, Vision, 401(k), Life and Disability Insurance. You can review our /careers for more information. Promotional opportunities from within the firm Employee Perks available from Verizon, Car Dealerships, Local Movie Theaters, Theme Parks, etc. Earn incentives through monthly contests in a fun team environment Commuter Flexible Spending Account for Parking or Public Transportation Onsite fitness center (available to join) Weltman/WWR is an Equal Opportunity Employer committed to Excellence through Diversity!

Created: 2024-10-22