Director of Operations

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Director of Operations Must have Five years (within the past seven years) experience managing the mechanical operations of a Class A office high-rise building of at least 1,000,000 square feet. The Director of Operations reports into the Account Lead and is responsible for delighting our client through the strategic and tactical delivery of Operations and Maintenance services in accordance with our contractual requirements and JLL best practices. Responsibilities: Accountable for results of the Operations Team in the areas of Facility Management, Engineering and Fire Life Safety in accordance with contractual requirements Solid problem-solving skills and technical MEP and FLS expertise with the ability to provide strategic and tactical leadership in support of achieving firm and client goals and objectives. Responsible for developing a high performing team including staff succession and growth plans. Ensure client satisfaction by providing a seamless interface; demonstrate leadership, responsiveness, and creativity. Ensure operational compliance with all JLL ethical guidelines, policies and best practices; Lead operational team to be "audit ready", collaborating with account leadership as required for success Foster an environment for continuous improvement including the completion of root cause analysis (RCA) and corrective action plans (CAPAs) Ensure operational compliance with all safety requirements and required local, state and federal laws and regulations Support the development and delivery of contractual deliverables including client presentations. Prepare, submit and manage workstream budgets, track variances and identify/support cost savings measures, ensure workstream compliance with JLL financial processes/controls. Identify and implement best practices to provide exceptional client service delivery; communications, reporting and delivery of service Work collaboratively with all stakeholders including client, outside legal counsel, contractors/vendors/consultants, and all JLL resources. Other duties as assigned. Qualifications: Possess at least five years (within the past seven years) experience in the management and supervision of building mechanical operations and maintenance of a single class A high-rise that totals 1,000,000 gross square feet or more Proficient knowledge of Facilities Management, Facilities Engineering and Fire Life Safety Demonstrated leadership/management skills and the ability to effectively manage change Ability to communicate complex ideas in a concise and summarized manner Ability to recognize and diagnose trends and patterns and problem-solving ability Experience in implementing quality assurance and continuous improvement programs. Analytical skills - operational performance and reliability maintenance Public speaking acumen and the ability to engage large groups Ability to develop and maintain trust with internal and client stakeholders Previous experience leading large teams in a fast-paced, agile environment Detail-oriented, organized, flexible, and a desire to tackle new challenges Ability to inspire and move people to action, including self, with a sense of urgency Advanced computer skills (MS Office, including Excel, Word, Power Point, and Outlook); Google suite is a plus Estimated total compensation for this position: 220,000.00 - 240,000.00 USD per year The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data . Location: On-site -New York, NY If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.

Created: 2024-10-22