Service Manager

Job Description Service Manager Are you a dynamic leader with a passion for customer service? We're looking for an experienced Service Manager to oversee our service teams and ensure the highest level of client satisfaction. In this pivotal role, you'll manage daily operations, mentor team members, and implement innovative strategies to optimize performance and efficiency. Key Responsibilities: Lead Daily Operations : Manage the customer service team, ensuring smooth service delivery and adherence to operational procedures. Drive Team Success : Recruit, coach, and develop team members, fostering a positive, motivated environment. Enhance Customer Satisfaction : Handle escalated inquiries, implementing strategies to boost satisfaction and loyalty. Data-Driven Improvement : Analyze performance metrics, identify opportunities for process enhancements, and drive continuous improvement. Embrace Innovation : Leverage cutting-edge technology and industry trends to elevate service delivery. Qualifications: Bachelor's degree in Business, Communications, or related field. Proven leadership in customer service or call center management. Strong communication, data analysis, and problem-solving skills. Expertise in customer service software and CRM systems. Manufacturing industry experience is a plus! Please submit a resume for consideration. Only the most qualified applicants who provide a resume will be contacted. If you would like to learn more about Manufacturing opportunities, contact Dan Poel with gpac. Resumes can be confidentially sent to #appliances #kitchen #foodservice #callcenter #manufacuring #hvac #sevicemanager #customerservicemanager #callcentermanager Service manager service manager service manager service manager servce manager All qualified applicants will receive consideration without regard to race, age, color, sex (including pregnancy), religion, national origin, disability, sexual orientation, gender identity, marital status, military status, genetic information, or any other status protected by applicable laws or regulations. GPAC (Growing People and Companies) is an award-winning search firm specializing in placing quality professionals within multiple industries across the United States since 1990. We are extremely competitive, client-focused and realize that our value is in our ability to deliver the right solutions at the right time.

Created: 2024-10-22