Front Desk Supervisor | Palihotel Seattle

Description FRONT DESK SUPERVISOR POSITION PROFILE We're looking for an experienced Front Desk Supervisor with a passion for hospitality, delighting guests, and helping with operational efficiency. In this role, the right candidate will assist in overseeing a variety of hotel operation departments, training and managing front desk agents, and keeping the front office tidy and always prepared to welcome and delight our guests. ABOUT PALIHOTEL SEATTLE Ideally situated in the city's downtown core, steps away from world famous Pike Place Market and Seattle Waterfront, Palihotel Seattle is a boutique hotel offering an enclave for savvy travelers, culture seekers and locals alike. From our 96 thoughtfully designed guestrooms to our locally-inspired restaurant, The Hart and The Hunter, every detail is curated to immerse our guests in the essence of Seattle. If you're passionate about creating genuine connections, thrive in a dynamic hospitality environment, and find joy in elevating guest experiences, we invite you to join our team at Palihotel Seattle. THE TASK AT HAND: Assist with managing all operational functions of the hotel. Hold regularly scheduled meetings with staff. Ensure full compliance of hotel operating controls, SOP's, styling guides, policies, procedures and service standards. Assist with all key property issues including capital projects, customer service and refurbishment. Handle complaints and oversee service recovery procedures. Ensure all decisions are made in the best interests of the hotels and management. Develop improvement actions and carry out cost savings. Assist in the procurement of operating supplies and equipment. Assist with managing third-party vendor relationships for essential equipment and services. Train key staff members Coordinating with staff for all activities and functions. Help arrange the weekly staff schedule. Assist as the hotel "Leader on Duty" in the absence of management. Be accountable for responsibilities of staff and take ownership of guest complaints. Provide effective leadership to team members. Respond to audits to ensure continual improvement is achieved. Help with organization of housekeeping daily room assignments. Conduct rooms inspections and audits. Work front desk shifts as assigned. Other duties as assigned. WHAT WE'RE LOOKING FOR: Must be able to work a flexible schedule and shifts - weekends & holidays are required as needed by the department. Must have good verbal and written communication skills. Must be able to speak and communicate clearly and concisely. Must use good judgment. Must work as a team to drive results. Must be an organized individual and prioritize well. Must be able to handle stressful situations, work in a fast-paced environment and prioritize well. Must have a good work ethic. Must display a positive attitude. WHAT'S IN IT FOR YOU: A competitive compensation package including medical, dental, vision, and life insurance. 401(k) retirement plan (future you will love this one!) Paid time off, holiday pay, and sick pay when you're under the weather. Career advancement in an organization committed to helping star employees thrive. There's also an opportunity to expand your career trajectory as we are a fast-growing company with hotels and restaurants in multiple cities. Professional development that sets you up for success across multiple hospitality career paths. A collaborative work environment where your creative ideas can come to fruition. Amazing employee discounts on hotels and dining across our entire portfolio (18 hotels and more to come!) Hands-on training with a nimble team. Palisociety is an Equal Opportunity Employer committed to hiring a diverse workforce and sustaining an inclusive culture. Palisociety does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. For more information, visit or follow @palisociety For more information, visit or follow @lepetitpali For more information, visit or follow @arrivehotels We are an E-Verify Employer/Somos un empleador de E-Verify. Company Information MORE ABOUT US: Palisociety is a fully integrated hospitality company that develops and operates unique hotels and residences across the country. In addition to our independent collection of hotels, we also operate Palihouses, Palihotels, and ARRIVE by Palisociety. We strive to delight and inspire our guests and local community by creating one-of-a-kind neighborhood-centric places filled with interesting people, friendly staff, and trusty service. We're a family business founded in Los Angeles by CEO Avi Brosh in 1998. As we continue to grow and develop new hotels and restaurants, we're always looking for spirited, hardworking, passionate people that can join our team and grow with us!

Created: 2024-10-22