IT Engineer
Lyon Living - newport beach, CA
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Lyon Living proudly offers the following benefits: Medical/Dental/Vision Plans/FSA/HSA 401K Matching Employee Housing Discounts Education Reimbursements Employee Referral Bonuses Pay Range: $80,000-$100,000 per year, depending on experience New opportunities are waiting for you! Are you customer service driven and ready to join our dynamic team? We are committed to delivering excellent customer service while maintaining a work culture fostering community, collaboration, and innovation. We are seeking to hire a full-time IT Engineer to join our team at our corporate office located in Newport Beach, CA. Essential Job Functions: Lead large IT projects, including the design and deployment of new IT systems and services. Help define IT infrastructure strategy, architecture, and processes. Develop and execute disaster procedures and maintain data backups. Troubleshooting and Issue Resolution: Respond to technical support tickets and incidents escalated from L2 (Level 2) support. Investigate and diagnose hardware, software, and network issues, providing timely resolution and ensuring customer satisfaction. System and Network Monitoring: Monitor system performance, network connectivity, and server health using monitoring tools. Identify and troubleshoot potential issues proactively, escalating to higher-level support when necessary. IT Project Participation: Contribute to IT projects by providing technical expertise, performing system implementations and migrations, and assisting with project planning and coordination React to service outages promptly with adherence to standard operating procedures. Take ownership of tasks and follow through to ensure complete resolution. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. Escalation Point: Serve as a technical escalation point for L1 support technicians. Provide guidance, mentorship, and knowledge transfer to junior team members. IT Asset Management: Maintain an inventory of IT assets, including hardware, software licenses, and peripherals. Track asset movements, conduct audits, and ensure proper asset disposal procedures are followed. Assist in the development of department documentation. Conduct technology training for new users. Perform post-resolution follow-ups to help requests. Configures/troubleshoots data and phone system hardware, circuit installs, and low voltage wiring. Monitors and troubleshoots firewalls, routers, switches, and other networking devices to maintain continuous operational levels. Works closely with Network Specialist and IT Manager to diagnose and troubleshoot network outages, maintain network configuration for users and their components/cabling, maintain user accounts and reboots servers and routers. Monitor and remove virus, spyware, and other non-authorized software. Creating and maintaining current standard operating procedures. End-User Training and Education: Provide basic training to end-users on commonly used software applications, IT policies, and best practices. Educate users on data security, password management, and safe computing practices. Assist Team Lead and Managing Partners with special projects as necessary. 20% travel to remote properties is required. Experience/Requirements: Associate's degree or two years of college-level coursework or training in a computer-related discipline. Relevant experience may substitute for the degree requirement on a year for year basis. MCP certification preferred. A+ ,Net+, Security+, CCNA, CCNP Certification preferred. Minimum of 4-8 years prior IT experience with providing IT Support. Must possess significant knowledge of the operation, repair, and the principles and practices used of local and wide, wired, and wireless, computer and telecommunication networks. Must possess significant knowledge of computer network characteristics, network operating system software, and network components (i.e.: network servers, switches, routers, wireless access systems, VoIP systems, infrastructure cabling, etc.). Comprehensive knowledge of IT best practices Excellent organizational and communications skills, both written and oral Ability to manage multiple projects and completing priorities. Required to speak and write the English language in an understandable manner. Requires excellent people skills and the ability to effectively work with XQ, on-site personnel as well as vendors. Requires high level of organization and time management skills. A sense of urgency and a commitment to timely completion of projects. Requires high level of attention to detail. Flexible, willing, team player attitude Audio Video troubleshooting preferred but not required. Required to work on-call duty when needed. Send your resume to or call (949) Lyon Living is an Equal Opportunity Employer. Employment selection and related decisions are made without regard to race, color, religion, sex, national origin, disability, or veteran status. Pre-employment background check, DMV record search and drug screening required. Lyon participates in the E-Verify program.
Created: 2024-10-22