Delinquency Manager

Job Title: Delinquency Manager Location: Stamford, CT (In-office) Company Description: Building and Land Technology (BLT) is a premier vertically integrated real estate company dedicated to developing, owning, and managing exceptional properties across residential and commercial sectors. With a commitment to innovation, sustainability, and community engagement, BLT delivers unparalleled value and quality to its tenants and stakeholders. Position Overview: We are seeking a proactive and results-driven Delinquency Manager to join our team at BLT. The Delinquency Manager will play a crucial role in managing outstanding debts within our residential portfolio, ensuring the timely collection of payments while maintaining positive relationships with tenants. The ideal candidate will possess strong communication skills, a keen attention to detail, and a commitment to delivering exceptional service. Key Responsibilities for the Delinquency Manager: Contact tenants via phone, email, and mail to follow up on overdue rental payments and outstanding debts. Negotiate payment arrangements and terms with tenants in accordance with company policies and procedures, while demonstrating empathy and understanding. Manage and report on delinquency throughout multifamily portfolio Maintain accurate and up-to-date records of all collection activities, legal standing, and communications with tenants, utilizing our property management software. Collaborate closely with team members to address tenant concerns and resolve payment issues effectively. Monitor aging reports and prioritize collection efforts based on account status and delinquency levels. Identify and escalate accounts that require further action, such as legal proceedings or third-party collections, in coordination with legal and compliance teams. Coordinate with outside counsel, legal, and collections agencies; attend housing court as needed on behalf of ownership. Provide regular updates and reports on collection activities to management, highlighting trends and areas for improvement. Track the status of former resident balances. Provide support to property management for monthly delinquency needs. Qualifications of the Delinquency Manager: Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred. 2+ years' experience in collections, accounts receivable, or property management within the real estate industry. Knowledge of relevant laws and regulations governing debt collection practices in the real estate sector preferred. Strong negotiation and interpersonal skills, with the ability to navigate sensitive situations and maintain professionalism. Excellent communication skills, both written and verbal, with a customer-focused approach. Detail-oriented with strong organizational skills and the ability to manage multiple tasks efficiently. Proficiency in property management software and Microsoft Office Suite. Ability to work independently and collaboratively in a fast-paced environment. Benefits Provided to the Position of the Delinquency Manager: Competitive Salary Medical Insurance Dental Insurance Vision Plan 401k Plan Life Insurance Paid Vacation Paid Sick Leave Paid holidays Tuition Reimbursement Housing Discount at BLT Owned Properties BLT is an equal opportunity employer.

Created: 2024-10-22