Information Systems Support Specialist II (Petersburg)
Virginia Jobs - petersburg, VA
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Hiring Range: $43,546 to $54,800 Full Time or Part Time: Full Time Additional Detail Title Description- Information Systems Support Specialist II is the specialist level in the occupational group for Information Systems Support positions. Employees are responsible for serving as the network administrator for the Local Area Computer Network (LAN) by assuring that the network and its applications are available to users and analyzing and resolving problems. General Work Tasks: Schedules and coordinates the delivery and installation of local area network equipment, communications equipment, and data communications wiring. Resolves user problems as required and responds to a variety of inquiries related to LAN operation. Assures that the network and its applications are available to users. Participates in the determination and adoption of City standards for microcomputers and peripherals. Ensures that problem is corrected with minimal downtime for the user. Provides guidance to personnel on computer problems. Uses problem solving techniques to resolve problems which might involve any combination of operator error, or software anomaly. Employs problems solving techniques to resolve user problems related to system accesses, logon, passwords and user or device authorizations. Troubleshoots when users encounter problems with State applications. Performance tunes DOS and Windows based microcomputers. Conducts structured telephone interviews to rule out various problem sources (for example software, hardware, modems, operator error, bad records) and guides the user through various tests, if appropriate, such as checking connections and modem boxes, powering up and down and running programs. Takes corrective action as necessary to include analyzing problems. Coordinates repairs with local data processing department or State Department of Social Services as required. Serves as trainer for local and State information systems. Administers the automated systems security procedures and provides support to users when needed to resolve systems access problems. Maintains logs or other mechanisms to track and manage requests from end users for systems security. Logs problems and recommends equipment repair or replacement as required. Prepares detailed statistical reports, records, and documents for input into the State computer system; and Provides guidance to other personnel on computer problems. Knowledge, Skills, and Abilities: Knowledge- Considerable knowledge of: Data processing operations, microcomputers, mainframe computer hardware configurations, and network monitoring software packages. Skills- Skill in operating, repairing, installing, initial configuration, and maintaining microcomputer and network equipment. Abilities- Demonstrated ability to: Analyze and diagnose computer operations problems such as those encountered in the operation of the Local Area Network. Maintain clear and concise problem logs; communicate effectively both orally and in writing with both technical and non-technical personnel. Exercise independent judgment in the performance of duties. Plan and schedule work. Maintain a professional and effective working relationship with users, use good judgment, tact, and be courteous. Interpret and implement administrative policy; and Successfully complete and utilize ongoing training modules and train others. Education and Experience: Associate degree or equivalent technical technician program in the operation of peripheral equipment, microcomputers, and local area networks supplemented with related work experience in microcomputer repair, installation and troubleshooting OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Preferred Qualifications: Previous DSS experience with an emphasis in Information Systems. Special Requirements: Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen. The investigation may include: Fingerprint checks (State Police and FBI) Local agency checks Employment verification and references Verification of education (relevant to employment) Credit checks (relevant to employment) Other checks requested by the hiring authority. This position is covered under Code of Virginia 563.2-1601.1 or 563.2-1720 requiring the finalist candidate to submit to fingerprinting and provide personal descriptive information for a criminal history record check through the Central Criminal Records Exchange and a search of the Central Registry. All offers of employment are contingent upon satisfactory results of the required checks and screenings. Employees must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. Special Instructions to Applicants: Consideration for an interview is based solely on the information within the application and/or resume. Applicants are encouraged to provide a complete listing of work experience and qualifications on the application along with three professional references. No calls to agency regarding applicant status.
Created: 2024-10-21