Hotel Operations Manager

The Best Western Plus Secaucus has  an immediate opening for a  Hotel Operations Manager  at our newly Renovated property. Experience: Minimum of 2 years' experience as an operations Manager or Front Office Supervisor in similar type & size hotel preferred Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas. 2 years additional management experience (of which 1 year is in hotels) Ensure consistent implementation and review of SOPs throughout all Departments. Local market experience preferred Summary Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry. Essential Job Duties Hotel Profitability: Ensures the attainment of established budgeted goals for all departments of Hotel Monitors compliance with labor standards and staffing guidelines by all departments Monitors compliance with annually established room rate plan Monitors operating expense tracking system for all departments  Attends and/or Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals Monitors rooms inventory and merchandising procedures. Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials Assures compliance with established Manager On Duty (M.O.D.) Program Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings Asset Management: Exceeds Brand and/or Ownership quality standards ensuring a favorable franchise inspection grade for the property Assists General Manager in reporting, budgeting, rate strategies and any other administrative duties Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems Guest Satisfaction/Public Relations: Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets Evaluates guest complaints and ensures corrective action is taken by department heads Monitors guest responses, responding as needed; executes action plan to correct issues Hosts social events/receptions as required by the Brand and/or Ownership Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel Human Resources: Ensures employees are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals Interviews, selects, trains, and counsels associates Ensures that all new hires are given the proper onboarding experience Assists in ensuring that staff is properly trained by their managers Ensures with the General Manager adequate staffing levels are maintained, adhering to budgetary and staffing guidelines Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook) Personal Development: Ensures continual efforts are made to increase management abilities and knowledge Attends annually a minimum of one advanced management training seminaras directed by the General Manager Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology Attends franchise & Ownership mandated training courses as required Skills/Qualifications Education: Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree Certifications / Licenses: Must possess and maintain a motor vehicle operator's license in good standing Additional Skills : Ability to multi-task Ability to communicate effectively, both written and oral Bilingual (Spanish & English) preferred, depending on market Ability to work the shifts required for the position Ability to learn and adhere to Brand & Ownership standards Ability to take information from various sources and determine a responsible course of action Ability to understand interdepartmental relationships Ability to operate office equipment and industry specific software (Quickbooks, M3, ADP and Jonas Chorum PMS) Ability to remain calm during stressful situations Ability to motivate and lead a team Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports Proficient in Microsoft Office Proficient in Google Apps for Work preferred Physical Demands Walking and Standing: 60 -70% Sitting: up to 30-40% Bending, Stooping, Reaching: Occasionally Lifting, Push/Pull: 40 lbs infrequently Driving: Occasionally Traveling: Infrequently Environmental Conditions: Inside: Protection from weather conditions, but not necessarily from temperature changes. Outside: Transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions

Created: 2024-10-21