Disputes Manager

BMTX Overview BM Technologies, Inc. (NYSE American: BMTX) - formerly known as BankMobile - is among the largest Banking-as-a-Service (BaaS) providers in the country, providing access to checking and savings accounts, personal loans, credit cards, and financial wellness. It is focused on technology, innovation, easy-to-use products, and education with the mission to financially empower millions of Americans by providing a more affordable, transparent, and consumer-friendly banking experience. BM Technologies, Inc. is a technology company and is not a bank, which means it provides banking services through its partner bank. More information can be . Our Mission We are on a mission to financially empower millions of Americans by providing a more affordable, transparent, and consumer-friendly banking experience. And we are passionate about having fun while making an impact! About The Role We are seeking an experienced professional to lead our Regulation E department, with a strong focus on reducing fraudulent claims while ensuring compliance with federal regulations. The Disputes Manager will be responsible for leading, inspiring, coaching and developing a group of high performing colleagues on the Disputes Team in Fraud Prevention & Investigations at BMTX under the direction of the SVP, Fraud Prevention & Investigations. Primary & Essential Responsibilities Oversee all aspects of Regulation E compliance and dispute resolution Develop and implement strategies to detect and prevent fraudulent claims Manage a team of analysts and investigators Stay current with regulatory changes and industry best practices Collaborate with other departments to improve fraud prevention measures Analyze data to identify trends and potential areas of risk Coach, mentor and develop staff, including overseeing new employee recruitment, on boarding, and retention of high performing colleagues. Empower employees to take responsibility for their jobs and goals through goal setting, feedback, and performance development planning. Report on department performance and fraud reduction metrics Required Skills & Experience Bachelor's degree in Finance, Business, or related field 5+ years of experience in banking compliance, with focus on Regulation E Strong knowledge of electronic funds transfer regulations and fraud prevention techniques Excellent analytical and problem-solving skills Leadership experience and ability to manage a team effectively Proficiency in data analysis and reporting tools Preferred Qualifications: Advanced degree or relevant certifications (e.g., CAMS, CFE) Experience with machine learning or AI-driven fraud detection systems

Created: 2024-10-21