Field Service Engineer
Glaukos Corporation - aliso viejo, CA
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Job Description GLAUKOS - FIELD SERVICE ENGINEER (REMOTE) How will you make an impact? The Field Service Engineer III is a technical expert capable of providing advanced support in the installation, maintenance, and troubleshooting of our products in the field. This position requires a proactive and detail-oriented professional with a strong technical background and a commitment to delivering exceptional service to our customers. What will you do? Field Service Operations: Conduct on-site installations, maintenance, and repairs of complex systems and equipment. Diagnose and troubleshoot technical issues to identify root causes and implement effective solutions. Provide advanced technical support to customers and address inquiries in a timely and professional manner. Customer Relationship Management: Build and maintain strong relationships with customers, ensuring a high level of customer satisfaction. Collaborate with customers to understand their technical needs and provide tailored solutions. Training and Knowledge Transfer: Train and mentor junior field service engineers, sharing technical expertise and best practices. Develop and deliver training programs for customers to enhance their understanding of our products. Technical Documentation: Create and maintain accurate and detailed technical documentation, including service reports, troubleshooting guides, and installation manuals. Communicate effectively with internal teams, providing insights and feedback for continuous improvement. Collaboration with R&D: Work closely with the Research and Development team to provide feedback on product performance, contributing to product improvement and innovation. Collaborate on the testing and validation of new products before market release. Continuous Learning: Stay current with industry trends, technological advancements, and product updates. Participate in training programs and certifications to enhance technical skills and knowledge. How will you get here? Bachelor's degree in Engineering or related field. 5-8 years of experience as a Field Service Engineer, with a focus on advanced technical support. Excellent troubleshooting and problem-solving skills. Exceptional interpersonal and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Willingness to travel to customer sites as required. #GKOSUS About Us Generous. Innovative. Leadership-driven. Family-oriented. Socially responsible. Founded in 1998, Glaukos Corporation is an ophthalmic pharmaceutical and medical technology company focused on developing and commercializing novel therapies for the treatment of glaucoma, corneal disorders, and retinal diseases. Our mission at Glaukos is to truly transform vision by pioneering novel, dropless therapies that can meaningfully advance the standard of care and improve the lives of patients suffering from chronic, sight-threatening eye diseases. Innovation is at the core of everything we do, and we are resolute in our commitment to challenge conventional thinking with new treatment alternatives that are supported by real science, robust clinical evidence, and an unrelenting focus on patients. Our constant pursuit of game-changing technologies that disrupt legacy treatment paradigms is encapsulated in the Glaukos mantra "We'll Go First," which articulates our willingness to take chances, our determination to forge new ground, and our commitment to continuous improvement in all that we do. Our company completed an initial public offering in June of 2015, and our shares are traded on the New York Stock Exchange under the ticker symbol "GKOS". Our global headquarters is in Aliso Viejo, California with additional locations in San Clemente, California, and Burlington, Massachusetts. Glaukos Corporation is an Equal Opportunity/Affirmative Action Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Created: 2024-10-21