ServiceNow Business/Tech Analyst - AI/GenAI
Apex Systems - plano, TX
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ServiceNow Technical Analyst - AIGenAILarge Banking ClientDuration: 6+ months - potential to extend andor convert FTELocation: Charlotte, NC New York, NY Woodbridge, NJ Minneapolis, MN Des Moines, IA Dallas (Plano), TX Phoenix, AZHybrid - 3 days onsite, 2 RemoteMust Haves:5+ years experience with the ServiceNow platform (ideally within HRSD or ITSM spaces)5+ years experience working on an Agile Delivery Team3+ years experience in an Agile Delivery Tool like JIRA, Rally, VersionOne, or ServiceNow Agile tools (preferably JIRA & Confluence) Nice to Haves:Certified System Admin (CSA) preferred but not requiredNow Assist or Virtual Agent experience preferred but not requiredJob Description:This role sits on the platform team with our client's group, Enterprise Finance Technology, and there is a big drive for Gen AI efforts. Some responsibilities of this Tech BA include looking at performance analytics, what is effective vs what is not, looking at the hits from searches and if adjustments are needed. This person must have experience working with ServiceNow.Provide support to ESM Product Manager & Product Owners including:Review dashboard and update features and stories as neededGroom stories on all boards to ensure they have Acceptance Criteria and include clear descriptions of the requirementsWork with Scrum Masters to ensure all features and stories meet the minimum definition of ReadyBackup Product Manager and Program Manager, when neededMonitor Sprint backlogs to ensure at least 2 Sprints worth of stories are groomed and readyProvide timely updates on the status of critical initiatives contained within committed planDevelop and execute communication plan to keep stakeholders informed of statusDevelop and execute OCM plans to achieve Change Readiness for the use cases being deliveredServiceNow AdministrationSupport AI Search including AI tuning (to be transitioned from ITSMHR to Platform)Quantify value metrics for Gen AI use cases and track develop process for trackingServiceNow Administration Process ImprovementOperationalize Governance processes for ServiceNow AICreate action plans and stories to address friction in governance processes and implement continuous improvement as neededMonitor and correlate impact on OKRs from Features
Created: 2024-10-21