Outbound Call Center Representative (Base plus ...

Are you a self-motivated, extroverted individual with excellent communication skills and a passion for speaking to customers and even closing some deals? If so, Future Remodeling is seeking Call Center Representatives to join our growing team of appointment setters!. In this role, you will be responsible for handling both inbound and outbound calls, providing exceptional customer service, and contributing to our sales efforts. As a key member of our Customer Success team, you will play a crucial role in maintaining customer satisfaction and driving company growth. This is a role which offers training, development, growth potential, and a team culture of friendly competition and celebrating successes!What You'll Do:Handle inbound customer calls professionally, addressing inquiries, resolving issues, and providing information about our servicesConduct outbound calls to potential customers, introducing our products and servicesMeet weekly and monthly quotas for call volume and sales targetsMaintain accurate records of all customer interactions in our CRM systemCollaborate with team members to share best practices and improve overall performanceParticipate in regular training sessions to enhance product knowledge and customer service skillsEscalate complex issues to the Call Center Manager when necessaryMaintain a positive and professional demeanor, even in challenging customer interactionsWhat You Will Bring:0-3 Years' experience in customer service, call centers, or similar role.Excellent verbal and written communication skills.Highly developed social skills, enjoys interpersonal communication, and speaks clearly and with poise.Strong customer service orientation with the ability to build rapport quickly.Proficient computer skills and ability to learn new software systemsAbility to multitask and manage time effectively in a fast-paced environmentResilience and the ability to maintain composure in high-pressure situationsTeam player with a positive attitude and willingness to learnRelentless at perfecting your craft, always willing to learn and develop new skills.Capacity to persevere through rejection and derive valuable lessons from it.Desire to grow and become a better leader and person.Self-motivated, results-driven, and goal-oriented.It's a plus if you have:Previous experience in a call center, customer service, or sales role (preferred but not required)Familiarity with CRM softwareExperience in the home remodeling industry (a plus but not required)Bilingual skills (EnglishSpanish) are a plusOur Commitment to You:Competitive hourly wage plus uncapped commission.You get commission regardless if the appointment sells or not!Opportunity to earn additional bonuses, revenue share, and other incentives based on performance and prehensive medical, dental, and vision benefits.Generous Life insurance plan.Extensive paid time off.Ample growth opportunities within the company for individuals who consistently meet or exceed targets.Frequent company-sponsored outings and events to celebrate our wins!Internal Rewards Program where employees can win points to use for concerts, services, products, and gifts.Schedule and Location:Monday to Friday, 8:30 AM to 4:30 PM EST at our HQ in Bergenfield, NJ

Created: 2024-10-21