Customer Service Representative

THIS POSITION IS NOT REMOTE Job Summary: The Customer Service Representative at Ray Catena BMW of Westchester will serve as the primary point of contact for all customer inquiries and concerns. This individual will work in a fast-paced and dynamic environment, providing exceptional customer service and ensuring a positive experience for each customer. This full-time, hourly position in the auto industry is located in White Plains, New York, and is an individual contributor role. Compensation & Benefits: The compensation for this position ranges from $17 to $19 per hour and is paid weekly. In addition to competitive pay, employees are eligible for comprehensive benefits, which may include medical, dental, and vision insurance, retirement plans, and paid time off. Responsibilities: - Proactively engage with customers, both in-person and over the phone, to understand their needs and provide timely and accurate assistance - Handle a high volume of incoming calls, emails, and walk-in customers in a professional and positive manner - Respond to and resolve customer complaints and issues in a timely and satisfactory manner - Utilize company policies and procedures to ensure the highest level of customer satisfaction and loyalty - Maintain accurate and detailed records of customer interactions and transactions - Collaborate with other departments to ensure seamless and efficient customer service - Stay up-to-date on product knowledge, promotions, and policies to provide accurate and helpful information to customers Shifts Needed: - Monday through Friday 10 am to 7 pm and Rotational Saturdays 7:45 am -4 pm - Monday through Thursday 9 am to 6 pm and Rotational Saturdays 7:45 am -4 pm Requirements: - High school diploma or equivalent - Prior experience in customer service, preferably in the automotive industry - Excellent verbal and written communication skills - Strong organizational and multitasking abilities - Proficient computer skills and ability to quickly learn new systems - Proven ability to remain calm and professional in challenging situations - Flexible schedule, including Saturdays and evenings, as needed - Bilingual skills (English/Spanish) a plus Background check and drug testing is required. Marijuana is not a disqualifier. EEOC Statement: Ray Catena BMW of Westchester is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Created: 2024-10-20