System Administrator / Help Desk

Job Title: Help Desk AnalystLocation: Torrance, CA (Onsite)Salary Range: $80,000 - $100,000Experience: 4+ YearsJob Description:We are seeking a highly motivated System Administrator Help Desk Analyst with a minimum of 4 years of experience to join our IT support team. The ideal candidate will have hands-on experience with user onboarding and offboarding, Active Directory management, and the Freshservice ticketing system. This role requires a detail-oriented individual capable of providing excellent support to end-users while working onsite in Torrance, CA.Key Responsibilities:Provide Tier IIIII supportManage and resolve tickets through Freshservice ticketing system.Perform user onboarding and offboarding tasks, including account creation, permissions setup, and hardware configuration.troubleshoot domain issuesIntra IDQualifications:5 years of experience Experience with onboarding and offboarding processes for new users.Proficiency in managing Active Directory (usergroup management, access controls).scripting Familiarity with the Freshservice ticketing system or similar IT service management tools.Strong troubleshooting skills with Windows and Mac OS environments.Knowledge of common software applications and basic networking concepts.

Created: 2024-11-02