Operations Technologies Infrastructure Engineer I/II ...
Louisville Jefferson County MSD - louisville, KY
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Operations Technologies Infrastructure Engineer I/II Grade 17/19 Print ( Apply  Operations Technologies Infrastructure Engineer I/II Grade 17/19 Salary $62,649.60 - $112,673.60 Annually Location Louisville, KY Job Type Full-Time Job Number 24-163 Division Operations Division Department Operations Control Opening Date 10/10/2024 Closing Date 10/24/2024 11:59 PM Eastern Pay Grade Grade 17/19 Work days & hours Monday - Friday; 7AM to 4PM Description Benefits Questions Job Summary Operations Technology Infrastructure Engineer I Performs design, testing, implementation, maintenance, support and training of the distributed computing environment. Provides support to an environment including intel based compute, compute hypervisors, file/block storage, Windows operating systems and a wide range of infrastructure applications such as Active Directory, database services, and numerous business applications. Ensures availability, security and performance. Performs problem identification and creates solutions to address defects/misconfigurations. Researches and proposes infrastructure and security solutions in accordance with departmental standards. Operations Technology Infrastructure Engineer II Performs design, testing, implementation, maintenance, support and training of the distributed computing environment. Applies infrastructure expertise in designing and recommending solutions to complex infrastructure challenges. Provides support to an environment including intel based compute, compute hypervisors, file/block storage, Windows operating systems and a wide range of infrastructure applications such as Active Directory, database services, and numerous business applications. Ensures availability, security, and performance. Performs problem identification and creates solutions to address defects/misconfigurations. Researches and proposes infrastructure and security solutions in accordance with departmental standards. Serves as Subject Matter Expert in two or more technology domains. Performs the role of Project Manager for small to mid-size projects. Mentors less senior staff members and develops, teaches and helps enforce proper infrastructure standards and methodologies. Prepares and delivers presentations to management and end-users. Essential Job Functions Operations Technology Infrastructure Engineer I Applies broad, distributed, infrastructure-related skills in support of project teams and broader business goals. Provides technical guidance, recommends/deploys solutions and supports technical standards. Supports the day-to-day Operations Technologies operation of MSD's infrastructure solution portfolio, which includes a wide range of business services and applications. Deploys resilient systems while ensuring incidents and problems are expeditiously classified, prioritized and remedied. Builds strong, mutually respectful relationships with other MSD divisions, including Information Technology and Engineering, to facilitate broad cooperation, mutual support, economies of scale, efficiencies and team learning. Approaches job duties with security in mind. Builds and maintains secure/available solutions supporting security audits, vulnerability scans, efficient backups and timely recoveries. Stays up-to-date with technological developments and advancements. Operations Technology Infrastructure Engineer II Applies broad, distributed, infrastructure related skills in support of project teams and broader business goals. Provides technical guidance, recommends/deploys solutions and supports technical standards. Supports the day-to-day Operations Technologies operation of MSD's infrastructure solution portfolio, which includes a wide range of business services and applications. Deploys resilient systems while ensuring incidents and problems are expeditiously classified, prioritized and remedied. Builds strong, mutually respectful relationships with other MSD divisions, including Information Technology and Engineering, to facilitate broad cooperation, mutual support, economies of scale, efficiencies and team learning. Approaches job duties with security in mind. Builds and maintains secure/available solutions supporting security audits, vulnerability scans, efficient backups and timely recoveries. Coordinates with business and external groups for project and Operations Technologies related efforts. Mentors less senior staff members. Stays up-to-date with technological developments and advancements. Knowledge, Skills and Abilities Necessary to the Work Operations Technology Infrastructure Engineer I Knowledge of Microsoft-based server engineering/administration in a virtualized (VMware ESXi and Hyper-V) environment; knowledge of IP networking technologies including MS Active Directory's role in providing DNS and DHCP services; knowledge of ITIL procedures such as Change Management, Incident Management and Continuity Management; skill in operating a PC and associated Windows environment software (e.g. Microsoft Office Suite); skill in managing vendors and suppliers to ensure they provide services and SLAs as contracted; skill on oral and written communication; ability to increasingly operate in and support a hybrid-cloud environment; ability to assess and harden security configurations for operating systems, infrastructure applications and services; ability to adapt to a changing work environment; ability to exercise judgment and discretion; ability to work in a team environment; ability to resolve problems; ability to maintain confidential information; ability to work under heavy surges in workload and deadline pressure. Operations Technology Infrastructure Engineer II Knowledge of Microsoft-based server engineering/administration in a virtualized (VMware ESXi and Hyper-V) environment; knowledge of IP networking technologies including MS Active Directory's role in providing DNS and DHCP services; knowledge of ITIL procedures such as Change Management, Incident Management and Continuity Management; skill in operating a PC and associated Windows environment software (e.g. Microsoft Office Suite); skill in managing vendors and suppliers to ensure they provide services and SLAs as contracted; skill in oral and written communication; ability to increasingly operate in and support a hybrid-cloud environment; ability to assess and harden security configurations for operating systems, infrastructure applications and services; ability to adapt to a changing work environment; ability to exercise judgment and discretion; ability to work in a team environment; ability to resolve problems; ability to maintain confidential information; ability to work under heavy surges in workload and deadline pressure; ability to mentor less senior staff members. Minimum Requirements Operations Technology Infrastructure Engineer I Associate Degree in Computer Science or a related field; no experience required; an equivalent combination of education and experience may be substituted. Must possess a valid driver's license. Must have safe work and driving habits. Operations Technology Infrastructure Engineer II Bachelor Degree in Computer Science or a related field; four or more years of related experience; an equivalent combination of education and experience may be substituted. Must possess a valid driver's license. Must have safe work and driving habits. EXEMPT The following is a brief description of the major benefits that are provided to you as an Exempt employee of MSD. You will receive more detailed information on these benefits as they become effective. Please contact MSD's Benefits Dept. at if you have any questions on any of the areas summarized below: Group Health Care Plans: Hospital/Surgical MSD offers its employees and their dependents a health care plan that provides a wide variety of benefit coverage, including hospital, surgical, physicians, and prescription drugs. The company and employee share in the cost of this coverage. Coverage is effective 60 days after date of hire. Dental Benefits MSD's dental program offers coverage for a range of dental services, including diagnostic, preventive care, and orthodontic benefits for children. The company and employee share in the cost of this coverage. Coverage is effective 60 days after date of hire. Group Disability/Life Insurance Benefits: Salary Continuation From the first day of your employment, this plan provides you 100% of your salary for up to six (6) months of continuous absence due to a single illness or injury. Coverage is effective from the first day of employment. Long-Term Disability MSD offers a LTD plan which provides a replacement income of 66 2/3% of your insured pre-disability earnings in the event of an illness or injury that keeps a plan participant from work for more than six months. Coverage is effective from the first day of employment. VOYA Personal Accident Plan Benefits are payable for a covered employee's or covered dependent's injury caused by a covered accident that occurs on or off the job. Premiums are the responsibility of the employee and are payroll deducted. Coverage is effective 60 days after date of hire. VOYA Critical Illness Plan Benefits are payable for diagnosis of specified covered critical illnesses for the employee and dependents enrolled on the plan. Premiums are the responsibility of the employee and are payroll deducted. Coverage is effective 60 days after date of hire. Basic/Supplemental Life Insurance Basic Life & AD&D insurance is provided at no cost to the employees. The life amount is one times your base annual salary to a maximum of $300,000. Additional life insurance coverage, including dependent life is offered with the employee paying the premium cost. Coverage is effective 60 days after date of hire. Retirement: County Employees Retirement System (CERS) - also referred to as Kentucky Public Pensions Authority All employees participate in the CERS after one year of service. This one-year service requirement is waived in the event you have previously participated in CERS or one of the other Kentucky Public Pensions Authority (KPPA) programs. The plan is funded by joint contributions made by MSD and the employee. Plan members are required to contribute 6% of his/her gross salary through payroll deductions and MSD is required to contribute at an actuarially determined rate. Both MSD and employee contributions are set by the legislature and are subject to change. Vesting is achieved after 5 years of participation. Employee savings plans (401(k)) and 457 MSD makes it easy for employees to plan for their retirement by offering a savings program that allows employees to accumulate savings through individual before-tax payroll contributions. MSD does not contribute any matching funds to either of the above plans. MSD's financial involvement is assisting in the administration of both plans. Employees are eligible to participate in this plan from the first day of employment. Mission Square Retirement (formerly ICMA-RC) and Kentucky Deferred Comp IRAs Mission Square Retirement and the Kentucky Public Employees Deferred Compensation Authority both offer Traditional and Roth IRAs to MSD employees through individual payroll contributions. The Traditional IRA allows you to defer taxes on your earnings until they are withdrawn. Roth contributions and earnings are tax free if withdrawn after five years and after age 59 ½ or for a qualified purpose. Employees are eligible to participate in this plan from the first day of employment. Paid Time Away From Work: Holidays An annual schedule of MSD's eleven (11) paid holidays is posted each January. (Refer to Policies and Benefits Manual for complete listing.) Employees who are employed as of January 1 will also receive one (1) floating holiday for that year. Employees are eligible for holiday pay from the first day of employment. Vacation Vacation hours are accrued proportionately on a weekly basis beginning with the employee's date of hire. Accrued vacation hours are available to the employee as they are accrued. Employees may request vacation time in accordance with current guidelines. The maximum amount of accrued vacation is 320 hours. Other Benefits: Flexible Spending Accounts (FSAs) MSD offers two flexible spending accounts that allow employees to pay for certain dependent day care and health care expenses with pre-tax earnings. The dependent day care account may be used to pay for child care providers, day care facilities and certain other expenses related to the care of an employee's dependent children while he or she is at work. It may also be used to pay for care provided to an individual with a physical or mental handicap who is the employee's dependent, regardless of age. The health care account may be used to pay for IRS-allowable medical, dental, or vision expenses that are not covered by a health insurance policy. Employees are eligible to participate in this plan 60 days after date of hire. Health Savings Account (HSA) MSD offers a health savings account to coincide with the medical High Deductible Plan (HDHP). The account allows employees to pay for certain health care expenses not covered by the insurance policies. The HSA may be used to pay for IRS-allowable medical, dental, or vision expenses that are not covered by a health insurance policy. Employees are eligible to participate in this plan 60 days after date of hire. Family Medical Leave Act (FMLA) The Family and Medical Leave Act of 1993 (FMLA) entitles qualified employees up to twelve (12) weeks of unpaid leave per 12-month rolling period for the birth or adoption of a child, placement of a child for foster care, to care for a spouse or an immediate family member with a serious health problem or a serious health condition of the employee. The full text version of MSD's Family and Medical Leave is available in the Employee Policy Manual. Paid Parental Leave (PPL) Paid Parental Leave of absence is offered to non-probationary, full time and part time employees who meet FMLA eligibility guidelines. The purpose of PPL is to enable MSD employees to care for and bond with a newborn or a newly adopted or newly placed child. This policy runs concurrently with Family and Medical Leave Act (FMLA) leave, as applicable. Workers' Compensation MSD insures all employees for Workers' Compensation in the event of a compensable injury. The administration of Workers' Compensation benefits will be in accordance with the Kentucky Revised Statutes. Coverage is effective from the first day of employment. Wellness Program - "Exercising Wellness" MSD continues to expand its workplace wellness initiatives by providing employees with tools and incentives that will improve their health, help reduce medical cost and boost worker productivity. Initiatives such as free use of on-site fitness centers, wellness seminars, health-risk screenings at the annual health fair and a disease management program offered through the group medical plan, are just a few of the incentives available to MSD employees. Travel Insurance MSD provides travel insurance for employees in the amount of $150,000 per person or $500,000 per accident. Private Parking Each employee is provided free parking for their private vehicle. However, the employee is responsible for insuring against damage or theft. Service Recognition MSD shall recognize the length of time an employee has served MSD by awarding the employee a gift after each five (5) year period of service and at the time of retirement with ten (10) or twenty (20) years of service. This award will appear on the employee's paycheck and is subject to tax withholdings. Tuition Assistance MSD shall reimburse employees for successful completion of approved classes/programs up to a maximum of $5,250 per fiscal year for education expenses related to tuition, books and fees (subject to the availability of funds). Current reimbursement is: 100% for an A, 85% for a B, and 70% for a C. Full-time and part-time employees who have successfully completed their probationary period (at the time the course begins) are eligible to participate in this program. Employee Assistance MSD offers a confidential counseling and referral service through an outside agency for employees and their families. This program also sponsors seminars on a variety of topics. This service is available to employees from the first day of employment. Public Service Loan Forgiveness (PSLF) Since MSD is a government or not-for-profit organization, you might be eligible for the PSLF Program. The PSLF Program forgives the remaining balance on your Direct Loans after you've made the equivalent of 120 qualifying monthly payments under an accepted repayment plan ( , and while working full-time for an eligible employer ( . For more information and to see if you qualify, go to: 01 Do you have a valid driver's license? Yes No 02 Do you have an Associate Degree in Computer Science or a related field? Yes No 03 Do you have a Bachelor Degree in Computer Science or a related field? Yes No 04 How many years of related experience do you have? 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Created: 2024-10-20